CallataGuidesBusiness phone system for carpet and upholstery cleaning services in Kentucky
80 carpet and upholstery cleaning services operated in Kentucky in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 80CBP 2023
- Employees
- 496mid-March 2023
- Per 100k residents
- 1.7U.S. 2.0
- State rank
- 29th of 50by count
The carpet and upholstery cleaning company industry in Kentucky
Kentucky had 80 carpet and upholstery cleaning services in 2023, according to Census County Business Patterns (NAICS 561740, Carpet and Upholstery Cleaning Services). They employed 496 people in mid-March and reported $18.3 million in annual payroll. That is the 29th highest count among the 50 states and DC with published figures. Carpet and upholstery cleaning services make up 0.08% of the 94,402 business establishments in the state.
Per 100,000 residents (2024 estimate) Kentucky has 1.7 carpet and upholstery cleaning services, 11.1% below the national rate of 2.0. The average establishment has 6.2 employees against 5.4 nationally. Payroll per employee is $36,849, 9.9% below the U.S. figure of $40,900.
| Measure | Kentucky | United States |
|---|---|---|
| Establishments | 80 | 6,673 |
| Mid-March employees | 496 | 36,157 |
| Annual payroll | $18,277,000 | $1,478,811,000 |
| Employees per establishment | 6.2 | 5.4 |
| Payroll per employee | $36,849 | $40,900 |
| Establishments per 100,000 residents | 1.7 | 2.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where carpet and upholstery cleaning services in Kentucky are concentrated
Census published carpet and upholstery cleaning company counts for 6 metro or micropolitan areas that include part of Kentucky. The largest is Cincinnati, OH-KY-IN, with 45 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 35% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Cincinnati, OH-KY-IN | 45 | 332 | 2.0 |
| Louisville, KY-IN | 24 | 173 | 1.7 |
| Lexington, KY | 21 | 117 | 3.9 |
| Clarksville, TN-KY | 6 | — | 1.7 |
| Bowling Green, KY | 4 | — | 2.0 |
| Elizabethtown, KY | 3 | 24 | 2.3 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at carpet and upholstery cleaning services in Kentucky
67.1% of Kentucky's carpet and upholstery cleaning services with employees had fewer than five people in March 2023, compared with 72.4% nationally. 82.3% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 53 | 67.1% | 72.4% |
| 5–9 employees | 12 | 15.2% | 15.3% |
| 10–19 employees | 11 | 13.9% | 7.4% |
| 20–49 employees | 3 | 3.8% | 3.8% |
| 50 or more employees | 0 | 0.0% | 1.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What carpet and upholstery cleaning services in Kentucky use the phone for
Carpet cleaning is booked by phone, often after a spill or before a move. Quick answers on price and availability win jobs.
Typical inbound and outbound calls for carpet and upholstery cleaning services in Kentucky:
- A homeowner calls about a pet stain.
- A customer calls about upholstery cleaning.
- A tenant calls about cleaning before move-out.
Calls after closing time
Water-damage calls can be urgent; others are routine bookings.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
Phone system pricing for a 6-person carpet and upholstery cleaning company
Carpet and upholstery cleaning services in Kentucky average 6.2 employees, so the comparison uses a 6-person team. On a per-user plan that headcount sets the bill: $149.70 a month on Ooma Office Pro or $180.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 6 people cost $119.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $732. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Kentucky
Kentucky has 5 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 270 | 769 | Eastern and Central | 1999 | 364 |
| 502 | 735 | Eastern | 1947 | 761 |
| 606 | 639 | Eastern and Central | 1955 | none |
| 859 | 563 | Eastern | 2000 | none |
| 364 | 72 | Eastern and Central | 2014 | 270 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for carpet and upholstery cleaning services in Kentucky
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Kentucky, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many carpet and upholstery cleaning services are in Kentucky?
80 in 2023, according to Census County Business Patterns. They employed 496 people in mid-March.
Which Kentucky metro area has the most carpet and upholstery cleaning services?
Cincinnati, OH-KY-IN, with 45 establishments in 2023.
What does a phone system cost a 6-person carpet and upholstery cleaning company?
$180.00 a month on RingCentral RingEX Core or $149.70 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $119.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Kentucky number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.