CallataGuidesBusiness phone system for carpet and upholstery cleaning services in Massachusetts
85 carpet and upholstery cleaning services operated in Massachusetts in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 85CBP 2023
- Employees
- 658mid-March 2023
- Per 100k residents
- 1.2U.S. 2.0
- State rank
- 26th of 50by count
Carpet and upholstery cleaning services in Massachusetts by the numbers
County Business Patterns counts 85 establishments in Massachusetts classified as Carpet and Upholstery Cleaning Services (NAICS 561740) for 2023. They employed 658 people in mid-March and reported $31.9 million in annual payroll. That is the 26th highest count among the 50 states and DC with published figures. Carpet and upholstery cleaning services make up 0.05% of the 183,767 business establishments in the state.
Per 100,000 residents (2024 estimate) Massachusetts has 1.2 carpet and upholstery cleaning services, 39.3% below the national rate of 2.0. The average establishment has 7.7 employees against 5.4 nationally. Payroll per employee is $48,457, 18.5% above the U.S. figure of $40,900.
| Measure | Massachusetts | United States |
|---|---|---|
| Establishments | 85 | 6,673 |
| Mid-March employees | 658 | 36,157 |
| Annual payroll | $31,885,000 | $1,478,811,000 |
| Employees per establishment | 7.7 | 5.4 |
| Payroll per employee | $48,457 | $40,900 |
| Establishments per 100,000 residents | 1.2 | 2.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Carpet and upholstery cleaning services by metro area in Massachusetts
Census published carpet and upholstery cleaning company counts for 5 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 67 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 20% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Boston, MA-NH | 67 | 526 | 1.3 |
| Providence, RI-MA | 21 | 172 | 1.2 |
| Springfield, MA | 7 | 51 | 1.5 |
| Worcester, MA | 6 | 19 | 0.7 |
| Barnstable Town, MA | 4 | 38 | 1.7 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at carpet and upholstery cleaning services in Massachusetts
63.1% of Massachusetts's carpet and upholstery cleaning services with employees had fewer than five people in March 2023, compared with 72.4% nationally. 79.8% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 53 | 63.1% | 72.4% |
| 5–9 employees | 14 | 16.7% | 15.3% |
| 10–19 employees | 9 | 10.7% | 7.4% |
| 20–49 employees | 8 | 9.5% | 3.8% |
| 50 or more employees | 0 | 0.0% | 1.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for carpet and upholstery cleaning services in Massachusetts
Carpet cleaning is booked by phone, often after a spill or before a move. Quick answers on price and availability win jobs.
A few of the calls that come in to carpet and upholstery cleaning services in Massachusetts:
- A homeowner calls about a pet stain.
- A customer calls about upholstery cleaning.
- A property manager calls about multiple units.
Calls after closing time
Water-damage calls can be urgent; others are routine bookings.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
What a phone system costs a carpet and upholstery cleaning company in Massachusetts
Carpet and upholstery cleaning services in Massachusetts average 7.7 employees, so the comparison uses an 8-person team. Priced per seat, 8 users would run $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Massachusetts
Massachusetts has 9 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 978 | 773 | Eastern | 1997 | 351 |
| 781 | 769 | Eastern | 1997 | 339 |
| 617 | 768 | Eastern | 1947 | 857 |
| 508 | 749 | Eastern | 1988 | 774 |
| 413 | 602 | Eastern | 1947 | none |
| 774 | 524 | Eastern | 2001 | 508 |
| 857 | 362 | Eastern | 2001 | 617 |
| 339 | 104 | Eastern | 2001 | 781 |
| 351 | 92 | Eastern | 2001 | 978 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for carpet and upholstery cleaning services in Massachusetts
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Massachusetts, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many carpet and upholstery cleaning services are in Massachusetts?
85 in 2023, according to Census County Business Patterns. They employed 658 people in mid-March.
Which Massachusetts metro area has the most carpet and upholstery cleaning services?
Boston, MA-NH, with 67 establishments in 2023.
What does a phone system cost an 8-person carpet and upholstery cleaning company?
$240.00 a month on RingCentral RingEX Core or $199.60 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $159.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Massachusetts number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.