CallataGuidesBusiness phone system for carpet and upholstery cleaning services in Boston, MA-NH
Carpet and upholstery cleaning services in the Boston-Cambridge-Newton, MA-NH metro area: 67 establishments in 2023, the local area codes, and what phone service costs an 8-person team.
- Establishments
- 67CBP 2023
- Employees
- 526mid-March 2023
- Per 100k residents
- 1.3U.S. 2.0
- Rank
- 23rd of 353areas by count
Carpet and upholstery cleaning services in Boston, MA-NH by the numbers
There were 67 carpet and upholstery cleaning services in the Boston-Cambridge-Newton, MA-NH metro area in 2023, according to Census County Business Patterns (NAICS 561740, Carpet and Upholstery Cleaning Services). Together they reported 526 mid-March employees and $25.8 million of payroll for the year. That ranks 23rd of the 353 metro and micropolitan areas where Census published a count for this industry.
With 5.0 million residents in the Census 2024 estimate, that is 1.3 carpet and upholstery cleaning services per 100,000 people, 32.0% below the national rate of 2.0. Establishments average 7.9 employees, 44.9% above the U.S. average of 5.4. Payroll per employee comes to $49,110, 20.1% above the national $40,900.
| Measure | Boston, MA-NH | Massachusetts | United States |
|---|---|---|---|
| Establishments | 67 | 85 | 6,673 |
| Mid-March employees | 526 | 658 | 36,157 |
| Annual payroll | $25,832,000 | $31,885,000 | $1,478,811,000 |
| Employees per establishment | 7.9 | 7.7 | 5.4 |
| Payroll per employee | $49,110 | $48,457 | $40,900 |
| Establishments per 100,000 residents | 1.3 | 1.2 | 2.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big carpet and upholstery cleaning services in Boston, MA-NH are
Of the carpet and upholstery cleaning services in Boston, MA-NH that had employees in March 2023, 66.7% had fewer than five (the U.S. share is 72.4%). 81.8% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 44 | 66.7% | 72.4% |
| 5–9 employees | 10 | 15.2% | 15.3% |
| 10–19 employees | 6 | 9.1% | 7.4% |
| 20–49 employees | 6 | 9.1% | 3.8% |
| 50 or more employees | 0 | 0.0% | 1.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for carpet and upholstery cleaning services in Boston, MA-NH
Carpet cleaning is booked by phone, often after a spill or before a move. Quick answers on price and availability win jobs.
A few of the calls that come in to carpet and upholstery cleaning services in Boston, MA-NH:
- A homeowner calls about a pet stain.
- A property manager calls about multiple units.
- The company calls customers to confirm appointments.
When nobody can pick up
Water-damage calls can be urgent; others are routine bookings.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Callata vs. per-seat pricing for carpet and upholstery cleaning services in Boston, MA-NH
The average carpet and upholstery cleaning company in Boston, MA-NH has 7.9 employees, so an 8-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $199.60 a month on Ooma Office Pro or $240.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Boston, MA-NH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 781 has the most, with 763 of 3,063 exchanges (25%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 781 | 763 | Eastern | 1997 | 339 |
| 978 | 642 | Eastern | 1997 | 351 |
| 617 | 635 | Eastern | 1947 | 857 |
| 508 | 282 | Eastern | 1988 | 774 |
| 857 | 278 | Eastern | 2001 | 617 |
| 603 | 203 | Eastern | 1947 | none |
| 774 | 163 | Eastern | 2001 | 508 |
| 339 | 97 | Eastern | 2001 | 781 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What carpet and upholstery cleaning services in Boston, MA-NH get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Boston, MA-NH, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many carpet and upholstery cleaning services are there in Boston, MA-NH?
Census County Business Patterns counted 67 carpet and upholstery cleaning services in the Boston-Cambridge-Newton, MA-NH metro area in 2023. They employed 526 people in mid-March.
What does a business phone system cost for an 8-person carpet and upholstery cleaning company?
At month-to-month list prices checked September 28, 2026, 8 users cost $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $159.00.
What area code should a carpet and upholstery cleaning company in Boston, MA-NH use?
Area code 781 has the most assigned exchanges among the area's named places, followed by 978 and 617. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a carpet and upholstery cleaning company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.