CallataGuidesBusiness phone system for carpet and upholstery cleaning services in Maryland
114 carpet and upholstery cleaning services operated in Maryland in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 114CBP 2023
- Employees
- 648mid-March 2023
- Per 100k residents
- 1.8U.S. 2.0
- State rank
- 22nd of 50by count
How many carpet and upholstery cleaning services operate in Maryland
Maryland had 114 carpet and upholstery cleaning services in 2023, according to Census County Business Patterns (NAICS 561740, Carpet and Upholstery Cleaning Services). They employed 648 people in mid-March and reported $31.3 million in annual payroll. That is the 22nd highest count among the 50 states and DC with published figures. Carpet and upholstery cleaning services make up 0.08% of the 142,967 business establishments in the state.
Per 100,000 residents (2024 estimate) Maryland has 1.8 carpet and upholstery cleaning services, 7.2% below the national rate of 2.0. The average establishment has 5.7 employees against 5.4 nationally. Payroll per employee is $48,259, 18.0% above the U.S. figure of $40,900.
| Measure | Maryland | United States |
|---|---|---|
| Establishments | 114 | 6,673 |
| Mid-March employees | 648 | 36,157 |
| Annual payroll | $31,272,000 | $1,478,811,000 |
| Employees per establishment | 5.7 | 5.4 |
| Payroll per employee | $48,259 | $40,900 |
| Establishments per 100,000 residents | 1.8 | 2.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Maryland's largest markets for carpet and upholstery cleaning services
Census published carpet and upholstery cleaning company counts for 6 metro or micropolitan areas that include part of Maryland. The largest is Washington, DC-VA-MD-WV, with 114 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 50% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Washington, DC-VA-MD-WV | 114 | 869 | 1.8 |
| Philadelphia, PA-NJ-DE-MD | 95 | 525 | 1.5 |
| Baltimore, MD | 53 | 252 | 1.9 |
| Hagerstown, MD-WV | 4 | 35 | 1.3 |
| Lexington Park, MD | 4 | — | 1.9 |
| Cumberland, MD-WV | 3 | 14 | 3.2 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at carpet and upholstery cleaning services in Maryland
72.6% of Maryland's carpet and upholstery cleaning services with employees had fewer than five people in March 2023, compared with 72.4% nationally. 88.5% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 82 | 72.6% | 72.4% |
| 5–9 employees | 18 | 15.9% | 15.3% |
| 10–19 employees | 5 | 4.4% | 7.4% |
| 20–49 employees | 8 | 7.1% | 3.8% |
| 50 or more employees | 0 | 0.0% | 1.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for carpet and upholstery cleaning services in Maryland
Carpet cleaning is booked by phone, often after a spill or before a move. Quick answers on price and availability win jobs. That holds for carpet and upholstery cleaning services in Maryland as much as anywhere.
A few of the calls that come in to carpet and upholstery cleaning services in Maryland:
- A property manager calls about multiple units.
- A customer calls about upholstery cleaning.
- A tenant calls about cleaning before move-out.
When nobody can pick up
Water-damage calls can be urgent; others are routine bookings.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
What a phone system costs a carpet and upholstery cleaning company in Maryland
Carpet and upholstery cleaning services in Maryland average 5.7 employees, so the comparison uses a 6-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 6 users on RingCentral RingEX Core cost $180.00 a month and 6 on Ooma Office Pro cost $149.70. On Callata the same 6 people cost $119.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $732. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Maryland
Maryland has 6 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 240 | 785 | Eastern | 1997 | 227, 301 |
| 443 | 785 | Eastern | 1997 | 410, 667 |
| 301 | 784 | Eastern | 1947 | 240, 227 |
| 410 | 783 | Eastern | 1991 | 443, 667 |
| 667 | 452 | Eastern | 2012 | 410, 443 |
| 227 | 141 | Eastern | 2023 | 240, 301 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for carpet and upholstery cleaning services in Maryland
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Maryland, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many carpet and upholstery cleaning services are in Maryland?
114 in 2023, according to Census County Business Patterns. They employed 648 people in mid-March.
Which Maryland metro area has the most carpet and upholstery cleaning services?
Washington, DC-VA-MD-WV, with 114 establishments in 2023.
What does a phone system cost a 6-person carpet and upholstery cleaning company?
$180.00 a month on RingCentral RingEX Core or $149.70 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $119.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Maryland number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.