CallataGuidesBusiness phone system for pet care services (except veterinary) in Hawaii
52 pet care services (except veterinary) operated in Hawaii in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 52CBP 2023
- Employees
- 268mid-March 2023
- Per 100k residents
- 3.6U.S. 7.5
- State rank
- 50th of 51by count
The pet care business industry in Hawaii
County Business Patterns counts 52 establishments in Hawaii classified as Pet Care (except Veterinary) Services (NAICS 812910) for 2023. They employed 268 people in mid-March and reported $6,678,000 in annual payroll. That is the 50th highest count among the 51 states and DC with published figures. Pet care services (except veterinary) make up 0.16% of the 32,911 business establishments in the state.
Per 100,000 residents (2024 estimate) Hawaii has 3.6 pet care services (except veterinary), 52.1% below the national rate of 7.5. The average establishment has 5.2 employees against 6.9 nationally. Payroll per employee is $24,918, 11.2% below the U.S. figure of $28,047.
| Measure | Hawaii | United States |
|---|---|---|
| Establishments | 52 | 25,551 |
| Mid-March employees | 268 | 175,116 |
| Annual payroll | $6,678,000 | $4,911,421,000 |
| Employees per establishment | 5.2 | 6.9 |
| Payroll per employee | $24,918 | $28,047 |
| Establishments per 100,000 residents | 3.6 | 7.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Hawaii's largest markets for pet care services (except veterinary)
Census published pet care business counts for 3 metro or micropolitan areas that include part of Hawaii. The largest is Urban Honolulu, HI, with 37 establishments. Single-state metro and micropolitan areas account for 100% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Urban Honolulu, HI | 37 | 198 | 3.7 |
| Kahului, HI | 8 | — | 4.9 |
| Hilo, HI | 7 | 38 | 3.3 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at pet care services (except veterinary) in Hawaii
60.0% of Hawaii's pet care services (except veterinary) with employees had fewer than five people in March 2023, compared with 57.7% nationally. 92.0% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 30 | 60.0% | 57.7% |
| 5–9 employees | 16 | 32.0% | 20.0% |
| 10–19 employees | 4 | 8.0% | 14.2% |
| 20–49 employees | not published | — | 7.3% |
| 50 or more employees | 0 | 0.0% | 0.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What pet care services (except veterinary) in Hawaii use the phone for
Groomers, boarding kennels and pet sitters take bookings and status calls from owners who want to know their pet is fine. Clear communication keeps clients loyal.
Calls a pet care business in Hawaii might handle in a typical week include:
- An owner calls about vaccination requirements.
- An owner calls about boarding availability for a holiday.
- An owner calls to book grooming.
What pet care services (except veterinary) text about
Pet care businesses text pickup notices and photos.
Texting from a local number in Hawaii requires carrier registration (10DLC), a one-time $49 fee on Callata.
Callata vs. per-seat pricing for pet care services (except veterinary) in Hawaii
Pet care services (except veterinary) in Hawaii average 5.2 employees, so the comparison uses a 5-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a pet care business in Hawaii of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Hawaii
Hawaii has 1 geographic area code in service according to NANPA. Callata includes up to 3 local numbers, so a pet care business can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 808 | 693 | — | 1957 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for pet care services (except veterinary) in Hawaii
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Hawaii is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many pet care services (except veterinary) are in Hawaii?
52 in 2023, according to Census County Business Patterns. They employed 268 people in mid-March.
Which Hawaii metro area has the most pet care services (except veterinary)?
Urban Honolulu, HI, with 37 establishments in 2023.
What does a phone system cost a 5-person pet care business?
$150.00 a month on RingCentral RingEX Core or $124.75 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $99.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Hawaii number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.