Business phone system for taxi services

Taxi services in the United States

County Business Patterns counted 3,441 taxi services in the U.S. in 2023 (NAICS 485310, Taxi Service). They employed 22,790 people in mid-March and paid $1.5 billion in annual payroll. The average establishment has 6.6 employees. That is 1.0 establishments for every 100,000 residents.

New York has the most (1,448), followed by California (224), Florida (171), and Massachusetts (159). Relative to population, New York leads with 7.3 per 100,000 residents, and Alabama has the fewest at 0.1.

Why the phone matters for taxi services

Local taxi companies still take bookings by phone, especially for airport runs and riders who do not use apps. Dispatch needs every call answered.

Calls taxi services commonly handle:

• A rider calls to book an airport pickup.
• A hotel calls for a taxi for a guest.
• A rider calls about a lost item.
• Dispatch calls a rider when the car arrives.
• A medical office calls for a patient ride.

Texting and after-hours calls

Taxi companies text arrival notices.

Rides are booked at all hours.

How big taxi services are

79.1% of U.S. taxi services with employees had fewer than five people in March 2023. 88.6% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Taxi services by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for taxi services

Census published taxi company counts for 145 metro and micropolitan areas. The 25 largest:

Callata vs. per-seat pricing for taxi services in the U.S.

The average U.S. taxi company has 6.6 employees, so the comparison uses a 7-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 7 users on RingCentral RingEX Core cost $210.00 a month and 7 on Ooma Office Pro cost $174.65. Callata comes to $139.00 a month for 7 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $852 less than RingCentral for a taxi company in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for taxi services

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.