CallataGuidesBusiness phone system for taxi services in New York, NY-NJ
Taxi services in the New York-Newark-Jersey City, NY-NJ metro area: 1,357 establishments in 2023, the local area codes, and what phone service costs a 3-person team.
- Establishments
- 1,357CBP 2023
- Employees
- 3,421mid-March 2023
- Per 100k residents
- 6.8U.S. 1.0
- Rank
- 1st of 145areas by count
The taxi company market in New York, NY-NJ
The Census Bureau's 2023 County Business Patterns lists 1,357 establishments classified as Taxi Service (NAICS 485310) in the New York-Newark-Jersey City, NY-NJ metro area. Together they reported 3,421 mid-March employees and $128.3 million of payroll for the year. That ranks 1st of the 145 metro and micropolitan areas where Census published a count for this industry.
With 19.9 million residents in the Census 2024 estimate, that is 6.8 taxi services per 100,000 people, 572.6% above the national rate of 1.0. Establishments average 2.5 employees, 61.9% below the U.S. average of 6.6. Payroll per employee comes to $37,504, 41.2% below the national $63,788.
| Measure | New York, NY-NJ | New York | United States |
|---|---|---|---|
| Establishments | 1,357 | 1,448 | 3,441 |
| Mid-March employees | 3,421 | 4,266 | 22,790 |
| Annual payroll | $128,301,000 | $164,144,000 | $1,453,723,000 (moderate noise) |
| Employees per establishment | 2.5 | 2.9 | 6.6 |
| Payroll per employee | $37,504 | $38,477 | $63,788 |
| Establishments per 100,000 residents | 6.8 | 7.3 | 1.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: taxi services in New York, NY-NJ
Of the taxi services in New York, NY-NJ that had employees in March 2023, 92.0% had fewer than five (the U.S. share is 79.1%). 96.4% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 1,246 | 92.0% | 79.1% |
| 5–9 employees | 59 | 4.4% | 9.6% |
| 10–19 employees | 30 | 2.2% | 5.6% |
| 20–49 employees | 19 | 1.4% | 3.5% |
| 50 or more employees | 0 | 0.0% | 2.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What taxi services in New York, NY-NJ use the phone for
Local taxi companies still take bookings by phone, especially for airport runs and riders who do not use apps. Dispatch needs every call answered.
Typical inbound and outbound calls for taxi services in New York, NY-NJ:
- A rider calls to book an airport pickup.
- A rider calls about a lost item.
- A hotel calls for a taxi for a guest.
When nobody can pick up
Rides are booked at all hours.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Callata vs. per-seat pricing for taxi services in New York, NY-NJ
The average taxi company in New York, NY-NJ has 2.5 employees, so a 3-person team is a reasonable benchmark. Priced per seat, 3 users would run $90.00 a month on RingCentral RingEX Core and $74.85 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata is $99.00 a month with 5 users included, which is more than either per-seat plan for 3 people; it becomes the lower price at 4 users or more.
At this team size the per-seat plans cost less than Callata's $99 base price, which already covers 5 users; Callata becomes the lower price from 4 users.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $57.00 | $684.00 |
| Nextiva (Core) | $23.00 per user | $69.00 | $828.00 |
| Ooma (Office Pro) | $24.95 per user | $74.85 | $898.20 |
| Dialpad (Standard) | $27.00 per user | $81.00 | $972.00 |
| RingCentral (RingEX Core) | $30.00 per user | $90.00 | $1,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in New York, NY-NJ
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 201 has the most, with 761 of 3,908 exchanges (19%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your riders recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 201 | 761 | Eastern | 1947 | 551 |
| 732 | 742 | Eastern | 1997 | 848 |
| 973 | 643 | Eastern | 1997 | 862 |
| 908 | 536 | Eastern | 1990 | none |
| 631 | 341 | Eastern | 1999 | 934 |
| 862 | 320 | Eastern | 2001 | 973 |
| 551 | 296 | Eastern | 2001 | 201 |
| 848 | 269 | Eastern | 2001 | 732 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for taxi services
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in New York, NY-NJ, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many taxi services are there in New York, NY-NJ?
Census County Business Patterns counted 1,357 taxi services in the New York-Newark-Jersey City, NY-NJ metro area in 2023. They employed 3,421 people in mid-March.
What does a business phone system cost for a 3-person taxi company?
At month-to-month list prices checked September 28, 2026, 3 users cost $90.00 a month on RingCentral RingEX Core and $74.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a taxi company in New York, NY-NJ use?
Area code 201 has the most assigned exchanges among the area's named places, followed by 732 and 973. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a taxi company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.