CallataGuidesBusiness phone system for taxi services in Phoenix, AZ
Taxi services in the Phoenix-Mesa-Chandler, AZ metro area: 31 establishments in 2023, the local area codes, and what phone service costs a 23-person team.
- Establishments
- 31CBP 2023
- Employees
- 715mid-March 2023
- Per 100k residents
- 0.6U.S. 1.0
- Rank
- 14th of 145areas by count
The taxi company market in Phoenix, AZ
The Census Bureau's 2023 County Business Patterns lists 31 establishments classified as Taxi Service (NAICS 485310) in the Phoenix-Mesa-Chandler, AZ metro area. They employed 715 people in mid-March and paid $60.4 million in annual payroll. By establishment count the area is 14th out of 145 areas with published figures for taxi services.
Measured against its 5.2 million residents (2024 estimate), the area has 0.6 taxi services per 100,000 people; the U.S. rate is 1.0, so Phoenix, AZ is 40.9% below the national figure. The average establishment here has 23.1 employees, compared with 6.6 nationally. Payroll per employee comes to $84,442, 32.4% above the national $63,788.
| Measure | Phoenix, AZ | Arizona | United States |
|---|---|---|---|
| Establishments | 31 | 40 | 3,441 |
| Mid-March employees | 715 (moderate noise) | 740 (moderate noise) | 22,790 |
| Annual payroll | $60,376,000 (moderate noise) | $60,998,000 (moderate noise) | $1,453,723,000 (moderate noise) |
| Employees per establishment | 23.1 | 18.5 | 6.6 |
| Payroll per employee | $84,442 | $82,430 | $63,788 |
| Establishments per 100,000 residents | 0.6 | 0.5 | 1.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at taxi services in Phoenix, AZ
Of the taxi services in Phoenix, AZ that had employees in March 2023, 64.3% had fewer than five (the U.S. share is 79.1%). 78.6% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 18 | 64.3% | 79.1% |
| 5–9 employees | 4 | 14.3% | 9.6% |
| 10–19 employees | 3 | 10.7% | 5.6% |
| 20–49 employees | 3 | 10.7% | 3.5% |
| 50 or more employees | 0 | 0.0% | 2.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a taxi company in Phoenix, AZ has to catch
Local taxi companies still take bookings by phone, especially for airport runs and riders who do not use apps. Dispatch needs every call answered.
A few of the calls that come in to taxi services in Phoenix, AZ:
- A rider calls about a lost item.
- A rider calls to book an airport pickup.
- Dispatch calls a rider when the car arrives.
Business texting for taxi services
Taxi companies text arrival notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Callata vs. per-seat pricing for taxi services in Phoenix, AZ
The average taxi company in Phoenix, AZ has 23.1 employees, so a 23-person team is a reasonable benchmark. Priced per seat, 23 users would run $690.00 a month on RingCentral RingEX Core and $573.85 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $459.00 a month for 23 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,772 less than RingCentral for a taxi company in Phoenix, AZ of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $459.00 | $5,508.00 |
| Quo (Starter) | $19.00 per user | $437.00 | $5,244.00 |
| Nextiva (Core) | $23.00 per user | $529.00 | $6,348.00 |
| Ooma (Office Pro) | $24.95 per user | $573.85 | $6,886.20 |
| Dialpad (Standard) | $27.00 per user | $621.00 | $7,452.00 |
| RingCentral (RingEX Core) | $30.00 per user | $690.00 | $8,280.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Phoenix, AZ
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 480 has the most, with 783 of 1,933 exchanges (41%). A local number lets riders in Phoenix, AZ call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 480 | 783 | Mountain | 1999 | 602, 623 |
| 602 | 748 | Mountain | 1947 | 480, 623 |
| 623 | 312 | Mountain | 1999 | 480, 602 |
| 520 | 74 | Mountain | 1995 | none |
| 928 | 16 | Mountain | 2001 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a taxi company in Phoenix, AZ
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Phoenix, AZ is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many taxi services are there in Phoenix, AZ?
Census County Business Patterns counted 31 taxi services in the Phoenix-Mesa-Chandler, AZ metro area in 2023. They employed 715 people in mid-March.
What does a business phone system cost for a 23-person taxi company?
At month-to-month list prices checked September 28, 2026, 23 users cost $690.00 a month on RingCentral RingEX Core and $573.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $459.00.
What area code should a taxi company in Phoenix, AZ use?
Area code 480 has the most assigned exchanges among the area's named places, followed by 602 and 623. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a taxi company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.