Business phone system for taxi services in Illinois

Taxi services in Illinois by the numbers

Illinois had 132 taxi services in 2023, according to Census County Business Patterns (NAICS 485310, Taxi Service). They employed 676 people in mid-March and reported $27.2 million in annual payroll. That is the 5th highest count among the 51 states and DC with published figures. Taxi services make up 0.04% of the 322,415 business establishments in the state.

Per 100,000 residents (2024 estimate) Illinois has 1.0 taxi services, 2.7% above the national rate of 1.0. The average establishment has 5.1 employees against 6.6 nationally. Payroll per employee is $40,241, 36.9% below the U.S. figure of $63,788.

Illinois's largest markets for taxi services

Census published taxi company counts for 4 metro or micropolitan areas that include part of Illinois. The largest is Chicago, IL-IN, with 122 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 3.0% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at taxi services in Illinois

87.6% of Illinois's taxi services with employees had fewer than five people in March 2023, compared with 79.1% nationally. 97.7% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a taxi company in Illinois has to catch

Local taxi companies still take bookings by phone, especially for airport runs and riders who do not use apps. Dispatch needs every call answered.

A few of the calls that come in to taxi services in Illinois:

• A hotel calls for a taxi for a guest.
• A rider calls to book an airport pickup.
• A medical office calls for a patient ride.

Business texting for taxi services

Taxi companies text arrival notices.

Texting from a local number in Illinois requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 5-person taxi company

Taxi services in Illinois average 5.1 employees, so the comparison uses a 5-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $612 less than RingCentral for a taxi company in Illinois of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Illinois

Illinois has 17 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a taxi company can hold a number in more than one of them.

How Callata works for taxi services in Illinois

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in Illinois is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.