Business phone system for couriers and express delivery services

Couriers and express delivery services in the United States

County Business Patterns counted 10,859 couriers and express delivery services in the U.S. in 2023 (NAICS 492110, Couriers and Express Delivery Services). They employed 1,036,160 people in mid-March and paid $55.4 billion in annual payroll. The average establishment has 95.4 employees. That is 3.2 establishments for every 100,000 residents.

California has the most (1,346), followed by Florida (883), Texas (799), and New York (683). Relative to population, Wyoming leads with 6.8 per 100,000 residents, and District of Columbia has the fewest at 2.1.

Why the phone matters for couriers and express delivery services

Local couriers are booked for time-sensitive deliveries, so a missed call is a missed job. Dispatch and drivers need to stay connected.

Calls couriers and express delivery services commonly handle:

• A law office calls for a same-day filing delivery.
• A lab calls for a specimen pickup.
• A customer calls about delivery status.
• Dispatch calls a driver with a new pickup.
• A business calls about recurring routes.

Texting and after-hours calls

Couriers text pickup confirmations and proof of delivery.

After-hours deliveries require a reachable dispatcher.

How big couriers and express delivery services are

34.8% of U.S. couriers and express delivery services with employees had fewer than five people in March 2023. 43.9% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Couriers and express delivery services by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for couriers and express delivery services

Census published courier service counts for 456 metro and micropolitan areas. The 25 largest:

What a phone system costs a courier service in the U.S.

The average U.S. courier service has 95.4 employees, so the comparison uses a 95-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 95 users on RingCentral RingEX Core cost $2,850.00 a month and 95 on Ooma Office Pro cost $2,370.25. On Callata the same 95 people cost $1,899.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $11,412. Some vendors discount annual contracts; the table shows month-to-month prices.

How Callata works for couriers and express delivery services

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Existing numbers can be ported at no charge, and team texting turns on after the one-time $49 carrier registration (10DLC) is approved.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.