CallataGuidesBusiness phone system for taxi services in Miami, FL
Taxi services in the Miami-Fort Lauderdale-West Palm Beach, FL metro area: 49 establishments in 2023, the local area codes, and what phone service costs a 20-person team.
- Establishments
- 49CBP 2023
- Employees
- 988mid-March 2023
- Per 100k residents
- 0.8U.S. 1.0
- Rank
- 5th of 145areas by count
The taxi company market in Miami, FL
The Census Bureau's 2023 County Business Patterns lists 49 establishments classified as Taxi Service (NAICS 485310) in the Miami-Fort Lauderdale-West Palm Beach, FL metro area. Together they reported 988 mid-March employees and $46.9 million of payroll for the year. That ranks 5th of the 145 metro and micropolitan areas where Census published a count for this industry.
With 6.5 million residents in the Census 2024 estimate, that is 0.8 taxi services per 100,000 people, 25.0% below the national rate of 1.0. Establishments average 20.2 employees, 204.4% above the U.S. average of 6.6. Payroll per employee comes to $47,495, 25.5% below the national $63,788.
| Measure | Miami, FL | Florida | United States |
|---|---|---|---|
| Establishments | 49 | 171 | 3,441 |
| Mid-March employees | 988 (moderate noise) | 1,446 (moderate noise) | 22,790 |
| Annual payroll | $46,925,000 (moderate noise) | $62,904,000 (moderate noise) | $1,453,723,000 (moderate noise) |
| Employees per establishment | 20.2 | 8.5 | 6.6 |
| Payroll per employee | $47,495 | $43,502 | $63,788 |
| Establishments per 100,000 residents | 0.8 | 0.7 | 1.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big taxi services in Miami, FL are
Of the taxi services in Miami, FL that had employees in March 2023, 91.1% had fewer than five (the U.S. share is 79.1%). For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 41 | 91.1% | 79.1% |
| 5–9 employees | not published | — | 9.6% |
| 10–19 employees | not published | — | 5.6% |
| 20–49 employees | 4 | 8.9% | 3.5% |
| 50 or more employees | 0 | 0.0% | 2.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for taxi services in Miami, FL
Local taxi companies still take bookings by phone, especially for airport runs and riders who do not use apps. Dispatch needs every call answered.
A few of the calls that come in to taxi services in Miami, FL:
- Dispatch calls a rider when the car arrives.
- A medical office calls for a patient ride.
- A rider calls about a lost item.
After-hours calls
Rides are booked at all hours.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
What a phone system costs a taxi company in Miami, FL
The average taxi company in Miami, FL has 20.2 employees, so a 20-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 20 users on RingCentral RingEX Core cost $600.00 a month and 20 on Ooma Office Pro cost $499.00. On Callata the same 20 people cost $399.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,412. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $399.00 | $4,788.00 |
| Quo (Starter) | $19.00 per user | $380.00 | $4,560.00 |
| Nextiva (Core) | $23.00 per user | $460.00 | $5,520.00 |
| Ooma (Office Pro) | $24.95 per user | $499.00 | $5,988.00 |
| Dialpad (Standard) | $27.00 per user | $540.00 | $6,480.00 |
| RingCentral (RingEX Core) | $30.00 per user | $600.00 | $7,200.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for taxi services in Miami, FL
NANPA records place the exchanges of the area's named cities and towns in 7 area codes. 561 has the most, with 785 of 2,980 exchanges (26%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your riders recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 561 | 785 | Eastern | 1996 | 728 |
| 954 | 775 | Eastern | 1995 | 754 |
| 786 | 590 | Eastern | 1998 | 305, 645 |
| 305 | 501 | Eastern | 1947 | 645, 786 |
| 754 | 215 | Eastern | 2001 | 954 |
| 728 | 67 | Eastern | 2023 | 561 |
| 645 | 47 | Eastern | 2023 | 305, 786 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for taxi services
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Miami, FL, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many taxi services are there in Miami, FL?
Census County Business Patterns counted 49 taxi services in the Miami-Fort Lauderdale-West Palm Beach, FL metro area in 2023. They employed 988 people in mid-March.
What does a business phone system cost for a 20-person taxi company?
At month-to-month list prices checked September 28, 2026, 20 users cost $600.00 a month on RingCentral RingEX Core and $499.00 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $399.00.
What area code should a taxi company in Miami, FL use?
Area code 561 has the most assigned exchanges among the area's named places, followed by 954 and 786. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a taxi company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.