Business phone system for assisted living facilities for the elderly in California

The assisted living community industry in California

County Business Patterns counts 3,755 establishments in California classified as Assisted Living Facilities for the Elderly (NAICS 623312) for 2023. They employed 62,325 people in mid-March and reported $2.5 billion in annual payroll. That is the 1st highest count among the 51 states and DC with published figures. Assisted living facilities for the elderly make up 0.36% of the 1,029,689 business establishments in the state.

Per 100,000 residents (2024 estimate) California has 9.5 assisted living facilities for the elderly, 55.1% above the national rate of 6.1. The average establishment has 16.6 employees against 24.3 nationally. Payroll per employee is $40,206, 15.3% above the U.S. figure of $34,874.

California's largest markets for assisted living facilities for the elderly

Census published assisted living community counts for 30 metro or micropolitan areas that include part of California. The largest is Los Angeles, CA, with 1,126 establishments. Single-state metro and micropolitan areas account for 100% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at assisted living facilities for the elderly in California

44.1% of California's assisted living facilities for the elderly with employees had fewer than five people in March 2023, compared with 33.3% nationally. 65.9% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Why the phone matters for assisted living facilities for the elderly in California

Families researching assisted living usually start with a phone call, and those calls come at all hours from adult children juggling work. Existing residents' families also call regularly for updates.

Typical inbound and outbound calls for assisted living facilities for the elderly in California:

• A resident's family calls to check on a care update.
• A hospital case manager calls about a possible placement.
• A vendor calls to confirm a delivery.

Business texting for assisted living facilities for the elderly

Communities text tour confirmations and event reminders to families.

Texting from a local number in California requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 17-person assisted living community

Assisted living facilities for the elderly in California average 16.6 employees, so the comparison uses a 17-person team. On a per-user plan that headcount sets the bill: $424.15 a month on Ooma Office Pro or $510.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $339.00 a month for 17 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,052 less than RingCentral for an assisted living community in California of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in California

California has 41 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an assisted living community can hold a number in more than one of them.

How Callata works for assisted living facilities for the elderly in California

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in California is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.