Business phone system for assisted living facilities for the elderly in Texas

Assisted living facilities for the elderly in Texas by the numbers

County Business Patterns counts 963 establishments in Texas classified as Assisted Living Facilities for the Elderly (NAICS 623312) for 2023. They employed 29,804 people in mid-March and reported $923.9 million in annual payroll. That is the 6th highest count among the 51 states and DC with published figures. Assisted living facilities for the elderly make up 0.14% of the 670,878 business establishments in the state.

Per 100,000 residents (2024 estimate) Texas has 3.1 assisted living facilities for the elderly, 49.9% below the national rate of 6.1. The average establishment has 30.9 employees against 24.3 nationally. Payroll per employee is $30,998, 11.1% below the U.S. figure of $34,874.

Assisted living facilities for the elderly by metro area in Texas

Census published assisted living community counts for 30 metro or micropolitan areas that include part of Texas. The largest is Dallas, TX, with 283 establishments. Single-state metro and micropolitan areas account for 91% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at assisted living facilities for the elderly in Texas

20.5% of Texas's assisted living facilities for the elderly with employees had fewer than five people in March 2023, compared with 33.3% nationally. 31.8% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Why the phone matters for assisted living facilities for the elderly in Texas

Families researching assisted living usually start with a phone call, and those calls come at all hours from adult children juggling work. Existing residents' families also call regularly for updates.

A few of the calls that come in to assisted living facilities for the elderly in Texas:

• A hospital case manager calls about a possible placement.
• A vendor calls to confirm a delivery.
• A family member calls to schedule a tour.

Calls after closing time

Evening inquiry calls from families are common, so capturing them and calling back promptly matters.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs an assisted living community in Texas

Assisted living facilities for the elderly in Texas average 30.9 employees, so the comparison uses a 31-person team. On a per-user plan that headcount sets the bill: $773.45 a month on Ooma Office Pro or $930.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 31 people cost $619.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $3,732. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Texas

Texas has 29 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your residents and families know, subject to carrier inventory, or port your current number for free.

How Callata works for assisted living facilities for the elderly in Texas

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Texas, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.