Business phone system for assisted living facilities for the elderly in Florida

The assisted living community industry in Florida

Florida had 1,417 assisted living facilities for the elderly in 2023, according to Census County Business Patterns (NAICS 623312, Assisted Living Facilities for the Elderly). They employed 35,181 people in mid-March and reported $1.2 billion in annual payroll. That is the 3rd highest count among the 51 states and DC with published figures. Assisted living facilities for the elderly make up 0.22% of the 645,575 business establishments in the state.

Per 100,000 residents (2024 estimate) Florida has 6.1 assisted living facilities for the elderly, in line with the national rate of 6.1. The average establishment has 24.8 employees against 24.3 nationally. Payroll per employee is $33,095, 5.1% below the U.S. figure of $34,874.

Where assisted living facilities for the elderly in Florida are concentrated

Census published assisted living community counts for 24 metro or micropolitan areas that include part of Florida. The largest is Miami, FL, with 447 establishments. Single-state metro and micropolitan areas account for 99% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at assisted living facilities for the elderly in Florida

41.7% of Florida's assisted living facilities for the elderly with employees had fewer than five people in March 2023, compared with 33.3% nationally. 57.9% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Why the phone matters for assisted living facilities for the elderly in Florida

Families researching assisted living usually start with a phone call, and those calls come at all hours from adult children juggling work. Existing residents' families also call regularly for updates.

A few of the calls that come in to assisted living facilities for the elderly in Florida:

• A hospital case manager calls about a possible placement.
• A vendor calls to confirm a delivery.
• A family member calls to schedule a tour.

After-hours calls

Evening inquiry calls from families are common, so capturing them and calling back promptly matters.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs an assisted living community in Florida

Assisted living facilities for the elderly in Florida average 24.8 employees, so the comparison uses a 25-person team. On a per-user plan that headcount sets the bill: $623.75 a month on Ooma Office Pro or $750.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 25 people cost $499.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $3,012. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Florida

Florida has 23 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your residents and families know, subject to carrier inventory, or port your current number for free.

How Callata works for assisted living facilities for the elderly in Florida

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

If you already have a number in Florida, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.