Business phone system for appliance repair and maintenance services

Appliance repair and maintenance services in the United States

County Business Patterns counted 5,595 appliance repair and maintenance services in the U.S. in 2023 (NAICS 811412, Appliance Repair and Maintenance). They employed 24,621 people in mid-March and paid $1.2 billion in annual payroll. The average establishment has 4.4 employees. That is 1.6 establishments for every 100,000 residents.

California has the most (827), followed by Florida (732), Texas (401), and New York (311). Relative to population, Florida leads with 3.1 per 100,000 residents, and Ohio has the fewest at 1.0.

Why the phone matters for appliance repair and maintenance services

A broken refrigerator or washer is urgent for a household, and people call around until someone can come out. Scheduling, parts and follow-up visits generate many calls.

Calls appliance repair and maintenance services commonly handle:

• A homeowner calls about a refrigerator that stopped cooling.
• A customer calls to check on a part.
• A property manager calls about a unit's dishwasher.
• The company calls customers with an arrival window.
• A warranty company calls about a claim.

Texting and after-hours calls

Repair companies text arrival windows and parts updates.

After-hours calls are often urgent appliance failures.

How big appliance repair and maintenance services are

79.5% of U.S. appliance repair and maintenance services with employees had fewer than five people in March 2023. 91.7% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Appliance repair and maintenance services by state

Establishment counts for the 50 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for appliance repair and maintenance services

Census published appliance repair company counts for 279 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 4-person appliance repair company

The average U.S. appliance repair company has 4.4 employees, so the comparison uses a 4-person team. Priced per seat, 4 users would run $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $252 less than RingCentral for an appliance repair company in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for appliance repair and maintenance services

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.