CallataGuidesBusiness phone system for appliance repair and maintenance services in Rhode Island
22 appliance repair and maintenance services operated in Rhode Island in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 22CBP 2023
- Employees
- 62mid-March 2023
- Per 100k residents
- 2.0U.S. 1.6
- State rank
- 42nd of 50by count
The appliance repair company industry in Rhode Island
Rhode Island had 22 appliance repair and maintenance services in 2023, according to Census County Business Patterns (NAICS 811412, Appliance Repair and Maintenance). They employed 62 people in mid-March and reported $2,797,000 in annual payroll. That is the 42nd highest count among the 50 states and DC with published figures. Appliance repair and maintenance services make up 0.07% of the 29,510 business establishments in the state.
Per 100,000 residents (2024 estimate) Rhode Island has 2.0 appliance repair and maintenance services, 20.2% above the national rate of 1.6. The average establishment has 2.8 employees against 4.4 nationally. Payroll per employee is $45,113, 4.1% below the U.S. figure of $47,027.
| Measure | Rhode Island | United States |
|---|---|---|
| Establishments | 22 | 5,595 |
| Mid-March employees | 62 | 24,621 |
| Annual payroll | $2,797,000 | $1,157,842,000 |
| Employees per establishment | 2.8 | 4.4 |
| Payroll per employee | $45,113 | $47,027 |
| Establishments per 100,000 residents | 2.0 | 1.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where appliance repair and maintenance services in Rhode Island are concentrated
Census published appliance repair company counts for 1 metro or micropolitan area that include part of Rhode Island. The largest is Providence, RI-MA, with 31 establishments (a multi-state area; its count covers every state it spans).
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Providence, RI-MA | 31 | 92 | 1.8 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at appliance repair and maintenance services in Rhode Island
85.7% of Rhode Island's appliance repair and maintenance services with employees had fewer than five people in March 2023, compared with 79.5% nationally. 100.0% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 18 | 85.7% | 79.5% |
| 5–9 employees | 3 | 14.3% | 12.1% |
| 10–19 employees | not published | — | 5.4% |
| 20–49 employees | not published | — | 2.3% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an appliance repair company in Rhode Island has to catch
A broken refrigerator or washer is urgent for a household, and people call around until someone can come out. Scheduling, parts and follow-up visits generate many calls. That holds for appliance repair and maintenance services in Rhode Island as much as anywhere.
Calls an appliance repair company in Rhode Island might handle in a typical week include:
- A customer calls to check on a part.
- A warranty company calls about a claim.
- A property manager calls about a unit's dishwasher.
After-hours calls
After-hours calls are often urgent appliance failures.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
What a phone system costs an appliance repair company in Rhode Island
Appliance repair and maintenance services in Rhode Island average 2.8 employees, so the comparison uses a 3-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 3 users on RingCentral RingEX Core cost $90.00 a month and 3 on Ooma Office Pro cost $74.85. Callata is $99.00 a month with 5 users included, which is more than either per-seat plan for 3 people; it becomes the lower price at 4 users or more.
At this team size the per-seat plans cost less than Callata's $99 base price, which already covers 5 users; Callata becomes the lower price from 4 users.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $57.00 | $684.00 |
| Nextiva (Core) | $23.00 per user | $69.00 | $828.00 |
| Ooma (Office Pro) | $24.95 per user | $74.85 | $898.20 |
| Dialpad (Standard) | $27.00 per user | $81.00 | $972.00 |
| RingCentral (RingEX Core) | $30.00 per user | $90.00 | $1,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Rhode Island
Rhode Island has 1 geographic area code in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 401 | 581 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for appliance repair and maintenance services in Rhode Island
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Rhode Island, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many appliance repair and maintenance services are in Rhode Island?
22 in 2023, according to Census County Business Patterns. They employed 62 people in mid-March.
Which Rhode Island metro area has the most appliance repair and maintenance services?
Providence, RI-MA, with 31 establishments in 2023.
What does a phone system cost a 3-person appliance repair company?
$90.00 a month on RingCentral RingEX Core or $74.85 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $99.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Rhode Island number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.