CallataGuidesBusiness phone system for appliance repair and maintenance services in North Carolina
205 appliance repair and maintenance services operated in North Carolina in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 205CBP 2023
- Employees
- 1,136mid-March 2023
- Per 100k residents
- 1.9U.S. 1.6
- State rank
- 6th of 50by count
How many appliance repair and maintenance services operate in North Carolina
The Census Bureau counted 205 appliance repair and maintenance services in North Carolina in its 2023 County Business Patterns (NAICS 811412). They employed 1,136 people in mid-March and reported $56.4 million in annual payroll. That is the 6th highest count among the 50 states and DC with published figures. Appliance repair and maintenance services make up 0.08% of the 258,169 business establishments in the state.
Per 100,000 residents (2024 estimate) North Carolina has 1.9 appliance repair and maintenance services, 12.8% above the national rate of 1.6. The average establishment has 5.5 employees against 4.4 nationally. Payroll per employee is $49,642, 5.6% above the U.S. figure of $47,027.
| Measure | North Carolina | United States |
|---|---|---|
| Establishments | 205 | 5,595 |
| Mid-March employees | 1,136 | 24,621 |
| Annual payroll | $56,393,000 | $1,157,842,000 |
| Employees per establishment | 5.5 | 4.4 |
| Payroll per employee | $49,642 | $47,027 |
| Establishments per 100,000 residents | 1.9 | 1.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where appliance repair and maintenance services in North Carolina are concentrated
Census published appliance repair company counts for 19 metro or micropolitan areas that include part of North Carolina. The largest is Charlotte, NC-SC, with 56 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 61% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Charlotte, NC-SC | 56 | 383 | 1.9 |
| Virginia Beach, VA-NC | 37 | — | 2.1 |
| Raleigh, NC | 28 | 95 | 1.8 |
| Greensboro, NC | 15 | 55 | 1.9 |
| Wilmington, NC | 12 | 61 | 2.5 |
| Winston, NC | 9 | 116 | 1.3 |
| Durham, NC | 8 | — | 1.3 |
| Fayetteville, NC | 7 | — | 1.8 |
| Hickory, NC | 7 | — | 1.9 |
| Rocky Mount, NC | 6 | — | 4.1 |
| New Bern, NC | 5 | — | 4.0 |
| Kill Devil Hills, NC | 5 | — | 13.1 |
| Asheville, NC | 4 | — | 0.9 |
| Jacksonville, NC | 4 | — | 1.9 |
| Burlington, NC | 4 | — | 2.2 |
| Goldsboro, NC | 3 | — | 2.5 |
| Lumberton, NC | 3 | — | 2.5 |
| Boone, NC | 3 | — | 5.5 |
| Washington, NC | 3 | — | 6.7 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at appliance repair and maintenance services in North Carolina
79.7% of North Carolina's appliance repair and maintenance services with employees had fewer than five people in March 2023, compared with 79.5% nationally. 91.6% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 161 | 79.7% | 79.5% |
| 5–9 employees | 24 | 11.9% | 12.1% |
| 10–19 employees | 12 | 5.9% | 5.4% |
| 20–49 employees | 5 | 2.5% | 2.3% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an appliance repair company in North Carolina has to catch
A broken refrigerator or washer is urgent for a household, and people call around until someone can come out. Scheduling, parts and follow-up visits generate many calls.
A few of the calls that come in to appliance repair and maintenance services in North Carolina:
- The company calls customers with an arrival window.
- A homeowner calls about a refrigerator that stopped cooling.
- A customer calls to check on a part.
Business texting for appliance repair and maintenance services
Repair companies text arrival windows and parts updates.
Texting from a local number in North Carolina requires carrier registration (10DLC), a one-time $49 fee on Callata.
What a phone system costs an appliance repair company in North Carolina
Appliance repair and maintenance services in North Carolina average 5.5 employees, so the comparison uses a 6-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 6 users on RingCentral RingEX Core cost $180.00 a month and 6 on Ooma Office Pro cost $149.70. Callata comes to $119.00 a month for 6 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $732 less than RingCentral for an appliance repair company in North Carolina of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in North Carolina
North Carolina has 10 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an appliance repair company can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 910 | 785 | Eastern | 1993 | 472 |
| 336 | 783 | Eastern | 1997 | 743 |
| 704 | 782 | Eastern | 1947 | 980 |
| 919 | 781 | Eastern | 1954 | 984 |
| 828 | 724 | Eastern | 1998 | none |
| 252 | 695 | Eastern | 1998 | none |
| 980 | 463 | Eastern | 2001 | 704 |
| 984 | 295 | Eastern | 2012 | 919 |
| 743 | 160 | Eastern | 2016 | 336 |
| 472 | 106 | Eastern | 2022 | 910 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for appliance repair and maintenance services in North Carolina
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in North Carolina is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many appliance repair and maintenance services are in North Carolina?
205 in 2023, according to Census County Business Patterns. They employed 1,136 people in mid-March.
Which North Carolina metro area has the most appliance repair and maintenance services?
Charlotte, NC-SC, with 56 establishments in 2023.
What does a phone system cost a 6-person appliance repair company?
$180.00 a month on RingCentral RingEX Core or $149.70 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $119.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a North Carolina number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.