Business phone system for other personal and household goods repair shops

Other personal and household goods repair shops in the United States

County Business Patterns counted 11,482 other personal and household goods repair shops in the U.S. in 2023 (NAICS 811490, Other Personal and Household Goods Repair and Maintenance). They employed 40,317 people in mid-March and paid $1.8 billion in annual payroll. The average establishment has 3.5 employees. That is 3.4 establishments for every 100,000 residents.

Florida has the most (1,945), followed by California (1,033), New York (714), and Texas (683). Relative to population, Florida leads with 8.3 per 100,000 residents, and West Virginia has the fewest at 0.8.

Why the phone matters for other personal and household goods repair shops

This category covers watch, shoe, bicycle and similar repair shops. Customers call to ask what can be fixed, how long it will take and whether it is ready.

Calls other personal and household goods repair shops commonly handle:

• A customer calls about a watch battery.
• A cyclist calls about a tune-up.
• A customer calls about shoe repair.
• The shop calls a customer when a repair is ready.
• A customer calls about pricing.

Texting and after-hours calls

Shops text ready-for-pickup notices.

After-hours calls are mostly status and hours questions.

How big other personal and household goods repair shops are

79.7% of U.S. other personal and household goods repair shops with employees had fewer than five people in March 2023. 93.9% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Other personal and household goods repair shops by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for other personal and household goods repair shops

Census published repair shop counts for 411 metro and micropolitan areas. The 25 largest:

Callata vs. per-seat pricing for other personal and household goods repair shops in the U.S.

The average U.S. repair shop has 3.5 employees, so the comparison uses a 4-person team. Priced per seat, 4 users would run $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $252 less than RingCentral for a repair shop in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for other personal and household goods repair shops

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.