CallataGuidesBusiness phone system for appliance repair and maintenance services in Montana
29 appliance repair and maintenance services operated in Montana in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 29CBP 2023
- Employees
- 147mid-March 2023
- Per 100k residents
- 2.6U.S. 1.6
- State rank
- 38th of 50by count
The appliance repair company industry in Montana
The Census Bureau counted 29 appliance repair and maintenance services in Montana in its 2023 County Business Patterns (NAICS 811412). They employed 147 people in mid-March and reported $5,970,000 in annual payroll. That is the 38th highest count among the 50 states and DC with published figures. Appliance repair and maintenance services make up 0.07% of the 42,566 business establishments in the state.
Per 100,000 residents (2024 estimate) Montana has 2.6 appliance repair and maintenance services, 55.0% above the national rate of 1.6. The average establishment has 5.1 employees against 4.4 nationally. Payroll per employee is $40,612, 13.6% below the U.S. figure of $47,027.
| Measure | Montana | United States |
|---|---|---|
| Establishments | 29 | 5,595 |
| Mid-March employees | 147 | 24,621 |
| Annual payroll | $5,970,000 (moderate noise) | $1,157,842,000 |
| Employees per establishment | 5.1 | 4.4 |
| Payroll per employee | $40,612 | $47,027 |
| Establishments per 100,000 residents | 2.6 | 1.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where appliance repair and maintenance services in Montana are concentrated
Census published appliance repair company counts for 4 metro or micropolitan areas that include part of Montana. The largest is Billings, MT, with 6 establishments. Single-state metro and micropolitan areas account for 66% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Billings, MT | 6 | — | 3.1 |
| Bozeman, MT | 6 | — | 4.7 |
| Missoula, MT | 4 | — | 3.1 |
| Kalispell, MT | 3 | 14 | 2.6 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at appliance repair and maintenance services in Montana
80.8% of Montana's appliance repair and maintenance services with employees had fewer than five people in March 2023, compared with 79.5% nationally. 100.0% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 21 | 80.8% | 79.5% |
| 5–9 employees | 5 | 19.2% | 12.1% |
| 10–19 employees | not published | — | 5.4% |
| 20–49 employees | not published | — | 2.3% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an appliance repair company in Montana has to catch
A broken refrigerator or washer is urgent for a household, and people call around until someone can come out. Scheduling, parts and follow-up visits generate many calls.
Calls an appliance repair company in Montana might handle in a typical week include:
- A warranty company calls about a claim.
- The company calls customers with an arrival window.
- A homeowner calls about a refrigerator that stopped cooling.
Calls after closing time
After-hours calls are often urgent appliance failures.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
What a phone system costs an appliance repair company in Montana
Appliance repair and maintenance services in Montana average 5.1 employees, so the comparison uses a 5-person team. Priced per seat, 5 users would run $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 5 people cost $99.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $612. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Montana
Montana has 1 geographic area code in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 406 | 754 | Mountain | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for appliance repair and maintenance services in Montana
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Montana, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many appliance repair and maintenance services are in Montana?
29 in 2023, according to Census County Business Patterns. They employed 147 people in mid-March.
Which Montana metro area has the most appliance repair and maintenance services?
Billings, MT, with 6 establishments in 2023.
What does a phone system cost a 5-person appliance repair company?
$150.00 a month on RingCentral RingEX Core or $124.75 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $99.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Montana number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.