CallataGuidesBusiness phone system for appliance repair and maintenance services in Maryland
76 appliance repair and maintenance services operated in Maryland in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 76CBP 2023
- Employees
- 500mid-March 2023
- Per 100k residents
- 1.2U.S. 1.6
- State rank
- 23rd of 50by count
The appliance repair company industry in Maryland
Maryland had 76 appliance repair and maintenance services in 2023, according to Census County Business Patterns (NAICS 811412, Appliance Repair and Maintenance). They employed 500 people in mid-March and reported $26.8 million in annual payroll. That is the 23rd highest count among the 50 states and DC with published figures. Appliance repair and maintenance services make up 0.05% of the 142,967 business establishments in the state.
Per 100,000 residents (2024 estimate) Maryland has 1.2 appliance repair and maintenance services, 26.2% below the national rate of 1.6. The average establishment has 6.6 employees against 4.4 nationally. Payroll per employee is $53,626, 14.0% above the U.S. figure of $47,027.
| Measure | Maryland | United States |
|---|---|---|
| Establishments | 76 | 5,595 |
| Mid-March employees | 500 | 24,621 |
| Annual payroll | $26,813,000 | $1,157,842,000 |
| Employees per establishment | 6.6 | 4.4 |
| Payroll per employee | $53,626 | $47,027 |
| Establishments per 100,000 residents | 1.2 | 1.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where appliance repair and maintenance services in Maryland are concentrated
Census published appliance repair company counts for 7 metro or micropolitan areas that include part of Maryland. The largest is Washington, DC-VA-MD-WV, with 105 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 64% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Washington, DC-VA-MD-WV | 105 | 299 | 1.6 |
| Philadelphia, PA-NJ-DE-MD | 84 | 394 | 1.3 |
| Baltimore, MD | 39 | 282 | 1.4 |
| Hagerstown, MD-WV | 4 | 7 | 1.3 |
| Salisbury, MD | 4 | 5 | 3.0 |
| Lexington Park, MD | 3 | 6 | 1.4 |
| Ocean Pines, MD | 3 | 12 | 5.5 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at appliance repair and maintenance services in Maryland
77.8% of Maryland's appliance repair and maintenance services with employees had fewer than five people in March 2023, compared with 79.5% nationally. 95.8% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 56 | 77.8% | 79.5% |
| 5–9 employees | 13 | 18.1% | 12.1% |
| 10–19 employees | 3 | 4.2% | 5.4% |
| 20–49 employees | not published | — | 2.3% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an appliance repair company in Maryland has to catch
A broken refrigerator or washer is urgent for a household, and people call around until someone can come out. Scheduling, parts and follow-up visits generate many calls. That holds for appliance repair and maintenance services in Maryland as much as anywhere.
Calls an appliance repair company in Maryland might handle in a typical week include:
- The company calls customers with an arrival window.
- A warranty company calls about a claim.
- A homeowner calls about a refrigerator that stopped cooling.
When nobody can pick up
After-hours calls are often urgent appliance failures.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
Callata vs. per-seat pricing for appliance repair and maintenance services in Maryland
Appliance repair and maintenance services in Maryland average 6.6 employees, so the comparison uses a 7-person team. On a per-user plan that headcount sets the bill: $174.65 a month on Ooma Office Pro or $210.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 7 people cost $139.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $852. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $139.00 | $1,668.00 |
| Quo (Starter) | $19.00 per user | $133.00 | $1,596.00 |
| Nextiva (Core) | $23.00 per user | $161.00 | $1,932.00 |
| Ooma (Office Pro) | $24.95 per user | $174.65 | $2,095.80 |
| Dialpad (Standard) | $27.00 per user | $189.00 | $2,268.00 |
| RingCentral (RingEX Core) | $30.00 per user | $210.00 | $2,520.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Maryland
Maryland has 6 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 240 | 785 | Eastern | 1997 | 227, 301 |
| 443 | 785 | Eastern | 1997 | 410, 667 |
| 301 | 784 | Eastern | 1947 | 240, 227 |
| 410 | 783 | Eastern | 1991 | 443, 667 |
| 667 | 452 | Eastern | 2012 | 410, 443 |
| 227 | 141 | Eastern | 2023 | 240, 301 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for appliance repair and maintenance services in Maryland
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Maryland, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many appliance repair and maintenance services are in Maryland?
76 in 2023, according to Census County Business Patterns. They employed 500 people in mid-March.
Which Maryland metro area has the most appliance repair and maintenance services?
Washington, DC-VA-MD-WV, with 105 establishments in 2023.
What does a phone system cost a 7-person appliance repair company?
$210.00 a month on RingCentral RingEX Core or $174.65 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $139.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Maryland number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.