CallataGuidesBusiness phone system for appliance repair and maintenance services in Michigan
155 appliance repair and maintenance services operated in Michigan in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 155CBP 2023
- Employees
- 1,061mid-March 2023
- Per 100k residents
- 1.5U.S. 1.6
- State rank
- 9th of 50by count
How many appliance repair and maintenance services operate in Michigan
County Business Patterns counts 155 establishments in Michigan classified as Appliance Repair and Maintenance (NAICS 811412) for 2023. They employed 1,061 people in mid-March and reported $47.0 million in annual payroll. That is the 9th highest count among the 50 states and DC with published figures. Appliance repair and maintenance services make up 0.07% of the 229,564 business establishments in the state.
Per 100,000 residents (2024 estimate) Michigan has 1.5 appliance repair and maintenance services, 7.1% below the national rate of 1.6. The average establishment has 6.8 employees against 4.4 nationally. Payroll per employee is $44,310, 5.8% below the U.S. figure of $47,027.
| Measure | Michigan | United States |
|---|---|---|
| Establishments | 155 | 5,595 |
| Mid-March employees | 1,061 (moderate noise) | 24,621 |
| Annual payroll | $47,013,000 | $1,157,842,000 |
| Employees per establishment | 6.8 | 4.4 |
| Payroll per employee | $44,310 | $47,027 |
| Establishments per 100,000 residents | 1.5 | 1.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Michigan's largest markets for appliance repair and maintenance services
Census published appliance repair company counts for 12 metro or micropolitan areas that include part of Michigan. The largest is Detroit, MI, with 70 establishments. Single-state metro and micropolitan areas account for 83% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Detroit, MI | 70 | 388 | 1.6 |
| Grand Rapids, MI | 15 | 67 | 1.3 |
| Lansing, MI | 9 | 27 | 1.9 |
| Flint, MI | 7 | 31 | 1.7 |
| Niles, MI | 7 | 158 | 4.6 |
| Ann Arbor, MI | 6 | — | 1.6 |
| South Bend, IN-MI | 4 | — | 1.2 |
| Kalamazoo, MI | 3 | — | 1.1 |
| Muskegon, MI | 3 | — | 1.7 |
| Jackson, MI | 3 | 2 | 1.9 |
| Traverse City, MI | 3 | — | 1.9 |
| Adrian, MI | 3 | 4 | 3.1 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at appliance repair and maintenance services in Michigan
73.2% of Michigan's appliance repair and maintenance services with employees had fewer than five people in March 2023, compared with 79.5% nationally. 89.5% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 112 | 73.2% | 79.5% |
| 5–9 employees | 25 | 16.3% | 12.1% |
| 10–19 employees | 9 | 5.9% | 5.4% |
| 20–49 employees | 7 | 4.6% | 2.3% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What appliance repair and maintenance services in Michigan use the phone for
A broken refrigerator or washer is urgent for a household, and people call around until someone can come out. Scheduling, parts and follow-up visits generate many calls.
Typical inbound and outbound calls for appliance repair and maintenance services in Michigan:
- A property manager calls about a unit's dishwasher.
- A warranty company calls about a claim.
- A customer calls to check on a part.
Calls after closing time
After-hours calls are often urgent appliance failures.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
What a phone system costs an appliance repair company in Michigan
Appliance repair and maintenance services in Michigan average 6.8 employees, so the comparison uses a 7-person team. On a per-user plan that headcount sets the bill: $174.65 a month on Ooma Office Pro or $210.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 7 people cost $139.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $852. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $139.00 | $1,668.00 |
| Quo (Starter) | $19.00 per user | $133.00 | $1,596.00 |
| Nextiva (Core) | $23.00 per user | $161.00 | $1,932.00 |
| Ooma (Office Pro) | $24.95 per user | $174.65 | $2,095.80 |
| Dialpad (Standard) | $27.00 per user | $189.00 | $2,268.00 |
| RingCentral (RingEX Core) | $30.00 per user | $210.00 | $2,520.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Michigan
Michigan has 13 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 248 | 784 | Eastern | 1997 | 947 |
| 313 | 769 | Eastern | 1947 | 679 |
| 989 | 724 | Eastern | 2001 | none |
| 734 | 701 | Eastern | 1997 | 679 |
| 517 | 616 | Eastern | 1947 | none |
| 231 | 572 | Eastern | 1999 | none |
| 586 | 546 | Eastern | 2001 | none |
| 269 | 545 | Eastern | 2002 | none |
| 616 | 545 | Eastern | 1947 | none |
| 810 | 509 | Eastern | 1993 | none |
| 906 | 360 | Eastern and Central | 1961 | none |
| 947 | 211 | Eastern | 2002 | 248 |
| 679 | 0 | Eastern | 2025 | 313 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for appliance repair and maintenance services in Michigan
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Michigan, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many appliance repair and maintenance services are in Michigan?
155 in 2023, according to Census County Business Patterns. They employed 1,061 people in mid-March.
Which Michigan metro area has the most appliance repair and maintenance services?
Detroit, MI, with 70 establishments in 2023.
What does a phone system cost a 7-person appliance repair company?
$210.00 a month on RingCentral RingEX Core or $174.65 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $139.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Michigan number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.