Nextiva Pricing Explained (2026)

Short answer: Nextiva's small-business plans are Core at $15 per user per month (annual) or $23 (monthly), Engage at $25 per user per month (annual) with $50 shown as the monthly price, and Scale at $75 per user per month. The lower annual prices require a 12-month or longer term. Call recording, a toll-free number, online fax and CRM integrations are add-ons on Core.

Prices are from nextiva.com/pricing as checked on October 1, 2026, and exclude taxes and fees.

Small business plans

Plan	Annual billing	Monthly billing	Positioning
Core	$15/user/mo	$23/user/mo	Voice, business SMS, video meetings, call routing, team chat, mobile app
Engage	$25/user/mo	$50/user/mo	Adds customer-to-team SMS, toll-free number and minutes, advanced reporting, live chat and chatbot
Scale	$75/user/mo	Not shown	Full customer experience platform: voice and web chat, blended inbound and outbound, AI transcription and summary, skills-based routing, journey orchestration

Nextiva notes that annual small-business pricing applies to new customers with 1 to 100 employees signing a paid 12-month or longer minimum term.

What each plan includes

Feature	Core	Engage	Scale
Texts per user per month	100	500	Unlimited
Call recording	Add-on	Included	Included
Voicemail transcription	Included	Included	Included
Auto attendant and call menus	Included	Included	Included
Real-time transcription	No	No	Included
AI call notes and summaries	No	No	Included
1-800 number	Add-on	Included	Included
Free 1-800 minutes	None	Up to 2,000	Up to 10,000
Customers can text your team	Add-on	Included	Included
Online fax	Add-on	Included	Included
Live chat and chatbot	Add-on	Included	Included
Social and review accounts	3	30	Unlimited
Reporting dashboards	2	Included	Included
Microsoft Teams integration	Add-on	Included	Included
Salesforce, HubSpot and other CRMs	Add-on	Add-on	Add-on
24/7 phone, email and chat support	Included	Included	Included

All three plans include unlimited calls and video meetings, team messaging, a desktop app, a mobile app, Outlook and Google contacts sync, and SOC 2 and ISO 27001 certified security, according to the comparison table.

Contact center and AI plans

Nextiva also sells a contact center line: Essential from $75 per agent per month, with Professional and Premium quoted by sales. Separately, Nextiva advertises unlimited calling and XBert AI plans from $99 per month. These are distinct from the per-user phone plans and are worth pricing only if you run a queue of agents or want Nextiva's AI receptionist.

What small teams pay

Team size	Core, annual	Core, monthly	Engage, annual	Scale
1 user	$15	$23	$25	$75
3 users	$45	$69	$75	$225
5 users	$75	$115	$125	$375
10 users	$150	$230	$250	$750

Add-ons on Core can change the picture. A team that needs call recording, a toll-free number and customer texting on Core may find Engage on annual billing is cheaper overall, because those items are included there.

The monthly vs annual decision

Nextiva's annual discount is significant: $8 per user per month on Core, and on Engage the displayed monthly price is double the annual one. The trade-off is a 12-month minimum term. For a business confident in its choice, annual pricing makes Nextiva Core one of the lower-cost per-user plans available. For a business that wants to test before committing, the monthly price is the honest comparison point.

Before signing, ask:

• What happens if headcount drops mid-term? Can seats be removed?
• Do add-ons carry the same term as the base plan?
• What are the taxes and regulatory fees for your address?
• Is setup assistance included or billed?

Why Nextiva's add-ons matter more than the headline

The Core price is attractive, but the comparison table shows how much of a typical small-business phone setup sits outside it. Recording calls, letting customers text a shared team number, adding a toll-free line, sending a fax and syncing with a CRM are each listed as add-ons on Core. Nextiva does not publish add-on prices on the pricing page, so you need a quote to know the real cost.

Two practical tips help. First, write down every capability you used on your previous phone system before talking to sales, so the quote covers the full list rather than the base plan. Second, ask for the quote in two versions: Core plus add-ons, and Engage with everything included. Because Engage on annual billing is only $10 more per user than Core, it often ends up the better value once two or three add-ons are involved.

How Nextiva compares with other per-user vendors

On month-to-month list prices checked in late September 2026, Nextiva Core at $23 per user sits between Quo Starter ($19) and Ooma Office Pro ($24.95), and below Dialpad Standard ($27) and RingCentral RingEX Core ($30). On annual billing, Core at $15 matches Dialpad Standard's annual price and undercuts RingCentral's annual Core at $20. In short, Nextiva is competitively priced per seat; what you pay for is the breadth of channels on the higher plans.

Choosing a plan

Core suits teams that mainly need calls, occasional texts and video meetings, and do not need recording on every call. Watch the 100-text allowance.

Engage suits customer-facing teams that text heavily, want a toll-free number, or need recording and reporting. On annual billing it is only $10 more per user than Core.

Scale is a contact-center-grade product. For a small office, it is usually more than needed unless you want AI transcription and summaries on every call and skills-based routing.

How Callata compares

Callata Office is $99 per month including five users, plus $20 per additional user, billed monthly. It includes up to three local numbers, unlimited inbound calling and 1,500 pooled outbound US and Canada minutes per user per month (then $0.01 per minute), call recording with AI summaries, voicemail transcription with urgency triage, business-hours routing, ring groups and extensions, and E911. Team texting runs through a shared inbox after a one-time $49 carrier registration. AI agents cost $0.25 per minute used.

On month-to-month terms, Callata is cheaper than Nextiva Core from five users ($99 versus $115; $199 versus $230 at ten), while Core monthly costs less for one to four users. Against Core on an annual contract ($15 per user), Nextiva is cheaper at every team size, since even ten users come to $150 versus Callata's $199. Against Engage on annual billing, Callata is cheaper from four users. Against Scale, the only Nextiva plan with AI summaries, Callata is cheaper from two users ($99 versus $150). Nextiva remains the stronger choice for teams that want video, team chat, 24/7 phone support, toll-free numbers or a contact center from one vendor; Callata offers none of those.

Nextiva pricing checklist

• Decide between monthly flexibility and the 12-month term discount.
• List which Core add-ons you need and price them against Engage.
• Estimate texts per user per month against 100 or 500.
• Confirm whether CRM integration carries extra licensing.
• Ask for a full quote including taxes, fees and setup.

For a feature comparison, read Callata vs Nextiva. For other options, see Nextiva alternatives and the best business phone service for small business.

Try Callata

Prefer monthly billing without an annual term? Callata Office is $99 per month for up to five users, then $20 per additional user, with free porting and recording plus AI summaries included. Get started with Callata.