CallataGuidesBusiness phone system for other personal and household goods repair shops in New York, NY-NJ
Other personal and household goods repair shops in the New York-Newark-Jersey City, NY-NJ metro area: 676 establishments in 2023, the local area codes, and what phone service costs a 3-person team.
- Establishments
- 676CBP 2023
- Employees
- 2,153mid-March 2023
- Per 100k residents
- 3.4U.S. 3.4
- Rank
- 2nd of 411areas by count
The repair shop market in New York, NY-NJ
The Census Bureau's 2023 County Business Patterns lists 676 establishments classified as Other Personal and Household Goods Repair and Maintenance (NAICS 811490) in the New York-Newark-Jersey City, NY-NJ metro area. Together they reported 2,153 mid-March employees and $104.2 million of payroll for the year. That ranks 2nd of the 411 metro and micropolitan areas where Census published a count for this industry.
With 19.9 million residents in the Census 2024 estimate, that is 3.4 other personal and household goods repair shops per 100,000 people, in line with the national rate of 3.4. Establishments average 3.2 employees, 9.3% below the U.S. average of 3.5. Payroll per employee comes to $48,381, 5.9% above the national $45,706.
| Measure | New York, NY-NJ | New York | United States |
|---|---|---|---|
| Establishments | 676 | 714 | 11,482 |
| Mid-March employees | 2,153 | 2,229 (moderate noise) | 40,317 |
| Annual payroll | $104,165,000 | $108,067,000 | $1,842,721,000 |
| Employees per establishment | 3.2 | 3.1 | 3.5 |
| Payroll per employee | $48,381 | $48,482 | $45,706 |
| Establishments per 100,000 residents | 3.4 | 3.6 | 3.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: other personal and household goods repair shops in New York, NY-NJ
Of the other personal and household goods repair shops in New York, NY-NJ that had employees in March 2023, 83.5% had fewer than five (the U.S. share is 79.7%). 94.8% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 563 | 83.5% | 79.7% |
| 5–9 employees | 76 | 11.3% | 14.3% |
| 10–19 employees | 23 | 3.4% | 4.3% |
| 20–49 employees | 12 | 1.8% | 1.5% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a repair shop in New York, NY-NJ has to catch
This category covers watch, shoe, bicycle and similar repair shops. Customers call to ask what can be fixed, how long it will take and whether it is ready. That holds for other personal and household goods repair shops in New York, NY-NJ as much as anywhere.
Calls a repair shop in New York, NY-NJ might handle in a typical week include:
- The shop calls a customer when a repair is ready.
- A cyclist calls about a tune-up.
- A customer calls about pricing.
Calls after closing time
After-hours calls are mostly status and hours questions.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Callata vs. per-seat pricing for other personal and household goods repair shops in New York, NY-NJ
The average repair shop in New York, NY-NJ has 3.2 employees, so a 3-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 3 users on RingCentral RingEX Core cost $90.00 a month and 3 on Ooma Office Pro cost $74.85. Callata is $99.00 a month with 5 users included, which is more than either per-seat plan for 3 people; it becomes the lower price at 4 users or more.
At this team size the per-seat plans cost less than Callata's $99 base price, which already covers 5 users; Callata becomes the lower price from 4 users.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $57.00 | $684.00 |
| Nextiva (Core) | $23.00 per user | $69.00 | $828.00 |
| Ooma (Office Pro) | $24.95 per user | $74.85 | $898.20 |
| Dialpad (Standard) | $27.00 per user | $81.00 | $972.00 |
| RingCentral (RingEX Core) | $30.00 per user | $90.00 | $1,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in New York, NY-NJ
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 201 has the most, with 761 of 3,908 exchanges (19%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 201 | 761 | Eastern | 1947 | 551 |
| 732 | 742 | Eastern | 1997 | 848 |
| 973 | 643 | Eastern | 1997 | 862 |
| 908 | 536 | Eastern | 1990 | none |
| 631 | 341 | Eastern | 1999 | 934 |
| 862 | 320 | Eastern | 2001 | 973 |
| 551 | 296 | Eastern | 2001 | 201 |
| 848 | 269 | Eastern | 2001 | 732 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for other personal and household goods repair shops
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in New York, NY-NJ, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many other personal and household goods repair shops are there in New York, NY-NJ?
Census County Business Patterns counted 676 other personal and household goods repair shops in the New York-Newark-Jersey City, NY-NJ metro area in 2023. They employed 2,153 people in mid-March.
What does a business phone system cost for a 3-person repair shop?
At month-to-month list prices checked September 28, 2026, 3 users cost $90.00 a month on RingCentral RingEX Core and $74.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a repair shop in New York, NY-NJ use?
Area code 201 has the most assigned exchanges among the area's named places, followed by 732 and 973. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a repair shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.