CallataGuidesBusiness phone system for coin-operated laundries and drycleaners in Maryland
219 coin-operated laundries and drycleaners operated in Maryland in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 219CBP 2023
- Employees
- 1,102mid-March 2023
- Per 100k residents
- 3.5U.S. 3.2
- State rank
- 14th of 51by count
The laundromat industry in Maryland
Maryland had 219 coin-operated laundries and drycleaners in 2023, according to Census County Business Patterns (NAICS 812310, Coin-Operated Laundries and Drycleaners). They employed 1,102 people in mid-March and reported $30.5 million in annual payroll. That is the 14th highest count among the 51 states and DC with published figures. Coin-operated laundries and drycleaners make up 0.15% of the 142,967 business establishments in the state.
Per 100,000 residents (2024 estimate) Maryland has 3.5 coin-operated laundries and drycleaners, 9.2% above the national rate of 3.2. The average establishment has 5.0 employees against 3.8 nationally. Payroll per employee is $27,633, 4.8% above the U.S. figure of $26,359.
| Measure | Maryland | United States |
|---|---|---|
| Establishments | 219 | 10,890 |
| Mid-March employees | 1,102 | 41,351 |
| Annual payroll | $30,452,000 (moderate noise) | $1,089,970,000 |
| Employees per establishment | 5.0 | 3.8 |
| Payroll per employee | $27,633 | $26,359 |
| Establishments per 100,000 residents | 3.5 | 3.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Maryland's largest markets for coin-operated laundries and drycleaners
Census published laundromat counts for 5 metro or micropolitan areas that include part of Maryland. The largest is Washington, DC-VA-MD-WV, with 205 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 38% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Washington, DC-VA-MD-WV | 205 | 950 | 3.2 |
| Philadelphia, PA-NJ-DE-MD | 201 | 670 | 3.2 |
| Baltimore, MD | 83 | 489 | 2.9 |
| Hagerstown, MD-WV | 18 | 43 | 5.8 |
| Cumberland, MD-WV | 3 | — | 3.2 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at coin-operated laundries and drycleaners in Maryland
63.8% of Maryland's coin-operated laundries and drycleaners with employees had fewer than five people in March 2023, compared with 75.4% nationally. 90.4% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 139 | 63.8% | 75.4% |
| 5–9 employees | 58 | 26.6% | 18.7% |
| 10–19 employees | 17 | 7.8% | 4.7% |
| 20–49 employees | 4 | 1.8% | 1.0% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a laundromat in Maryland has to catch
Laundromats take calls about hours, machine availability and wash-and-fold service. Wash-and-fold and pickup services rely on phone and text.
A few of the calls that come in to coin-operated laundries and drycleaners in Maryland:
- A business calls about laundry service.
- The laundromat calls a customer when an order is ready.
- A customer calls about wash-and-fold turnaround.
What coin-operated laundries and drycleaners text about
Laundromats text order-ready notices.
Texting from a local number in Maryland requires carrier registration (10DLC), a one-time $49 fee on Callata.
Callata vs. per-seat pricing for coin-operated laundries and drycleaners in Maryland
Coin-operated laundries and drycleaners in Maryland average 5.0 employees, so the comparison uses a 5-person team. Priced per seat, 5 users would run $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a laundromat in Maryland of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Maryland
Maryland has 6 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a laundromat can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 240 | 785 | Eastern | 1997 | 227, 301 |
| 443 | 785 | Eastern | 1997 | 410, 667 |
| 301 | 784 | Eastern | 1947 | 240, 227 |
| 410 | 783 | Eastern | 1991 | 443, 667 |
| 667 | 452 | Eastern | 2012 | 410, 443 |
| 227 | 141 | Eastern | 2023 | 240, 301 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for coin-operated laundries and drycleaners in Maryland
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Maryland is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many coin-operated laundries and drycleaners are in Maryland?
219 in 2023, according to Census County Business Patterns. They employed 1,102 people in mid-March.
Which Maryland metro area has the most coin-operated laundries and drycleaners?
Washington, DC-VA-MD-WV, with 205 establishments in 2023.
What does a phone system cost a 5-person laundromat?
$150.00 a month on RingCentral RingEX Core or $124.75 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $99.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Maryland number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.