Business phone system for coin-operated laundries and drycleaners in Massachusetts

Coin-operated laundries and drycleaners in Massachusetts by the numbers

Massachusetts had 283 coin-operated laundries and drycleaners in 2023, according to Census County Business Patterns (NAICS 812310, Coin-Operated Laundries and Drycleaners). They employed 1,215 people in mid-March and reported $43.3 million in annual payroll. That is the 9th highest count among the 51 states and DC with published figures. Coin-operated laundries and drycleaners make up 0.15% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 4.0 coin-operated laundries and drycleaners, 23.9% above the national rate of 3.2. The average establishment has 4.3 employees against 3.8 nationally. Payroll per employee is $35,655, 35.3% above the U.S. figure of $26,359.

Massachusetts's largest markets for coin-operated laundries and drycleaners

Census published laundromat counts for 7 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 204 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 18% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at coin-operated laundries and drycleaners in Massachusetts

72.5% of Massachusetts's coin-operated laundries and drycleaners with employees had fewer than five people in March 2023, compared with 75.4% nationally. 92.5% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Why the phone matters for coin-operated laundries and drycleaners in Massachusetts

Laundromats take calls about hours, machine availability and wash-and-fold service. Wash-and-fold and pickup services rely on phone and text. That holds for coin-operated laundries and drycleaners in Massachusetts as much as anywhere.

Typical inbound and outbound calls for coin-operated laundries and drycleaners in Massachusetts:

• A customer calls about hours.
• A customer calls about wash-and-fold turnaround.
• The laundromat calls a customer when an order is ready.

What coin-operated laundries and drycleaners text about

Laundromats text order-ready notices.

Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 4-person laundromat

Coin-operated laundries and drycleaners in Massachusetts average 4.3 employees, so the comparison uses a 4-person team. Priced per seat, 4 users would run $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $252 less than RingCentral for a laundromat in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a laundromat can hold a number in more than one of them.

How Callata works for coin-operated laundries and drycleaners in Massachusetts

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.