CallataGuidesBusiness phone system for coin-operated laundries and drycleaners in Boston, MA-NH
Coin-operated laundries and drycleaners in the Boston-Cambridge-Newton, MA-NH metro area: 204 establishments in 2023, the local area codes, and what phone service costs a 4-person team.
- Establishments
- 204CBP 2023
- Employees
- 868mid-March 2023
- Per 100k residents
- 4.1U.S. 3.2
- Rank
- 7th of 371areas by count
Coin-operated laundries and drycleaners in Boston, MA-NH by the numbers
There were 204 coin-operated laundries and drycleaners in the Boston-Cambridge-Newton, MA-NH metro area in 2023, according to Census County Business Patterns (NAICS 812310, Coin-Operated Laundries and Drycleaners). They employed 868 people in mid-March and paid $31.0 million in annual payroll. By establishment count the area is 7th out of 371 areas with published figures for coin-operated laundries and drycleaners.
Measured against its 5.0 million residents (2024 estimate), the area has 4.1 coin-operated laundries and drycleaners per 100,000 people; the U.S. rate is 3.2, so Boston, MA-NH is 26.8% above the national figure. The average establishment here has 4.3 employees, compared with 3.8 nationally. Payroll per employee comes to $35,715, 35.5% above the national $26,359.
| Measure | Boston, MA-NH | Massachusetts | United States |
|---|---|---|---|
| Establishments | 204 | 283 | 10,890 |
| Mid-March employees | 868 | 1,215 | 41,351 |
| Annual payroll | $31,001,000 (moderate noise) | $43,321,000 | $1,089,970,000 |
| Employees per establishment | 4.3 | 4.3 | 3.8 |
| Payroll per employee | $35,715 | $35,655 | $26,359 |
| Establishments per 100,000 residents | 4.1 | 4.0 | 3.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big coin-operated laundries and drycleaners in Boston, MA-NH are
Of the coin-operated laundries and drycleaners in Boston, MA-NH that had employees in March 2023, 73.3% had fewer than five (the U.S. share is 75.4%). 92.6% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 148 | 73.3% | 75.4% |
| 5–9 employees | 39 | 19.3% | 18.7% |
| 10–19 employees | 15 | 7.4% | 4.7% |
| 20–49 employees | not published | — | 1.0% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a laundromat in Boston, MA-NH has to catch
Laundromats take calls about hours, machine availability and wash-and-fold service. Wash-and-fold and pickup services rely on phone and text. That holds for coin-operated laundries and drycleaners in Boston, MA-NH as much as anywhere.
A few of the calls that come in to coin-operated laundries and drycleaners in Boston, MA-NH:
- A customer calls about hours.
- A business calls about laundry service.
- The laundromat calls a customer when an order is ready.
What coin-operated laundries and drycleaners text about
Laundromats text order-ready notices.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs a laundromat in Boston, MA-NH
The average laundromat in Boston, MA-NH has 4.3 employees, so a 4-person team is a reasonable benchmark. Priced per seat, 4 users would run $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $252 less than RingCentral for a laundromat in Boston, MA-NH of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $76.00 | $912.00 |
| Nextiva (Core) | $23.00 per user | $92.00 | $1,104.00 |
| Ooma (Office Pro) | $24.95 per user | $99.80 | $1,197.60 |
| Dialpad (Standard) | $27.00 per user | $108.00 | $1,296.00 |
| RingCentral (RingEX Core) | $30.00 per user | $120.00 | $1,440.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Boston, MA-NH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 781 has the most, with 763 of 3,063 exchanges (25%). A local number lets customers in Boston, MA-NH call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 781 | 763 | Eastern | 1997 | 339 |
| 978 | 642 | Eastern | 1997 | 351 |
| 617 | 635 | Eastern | 1947 | 857 |
| 508 | 282 | Eastern | 1988 | 774 |
| 857 | 278 | Eastern | 2001 | 617 |
| 603 | 203 | Eastern | 1947 | none |
| 774 | 163 | Eastern | 2001 | 508 |
| 339 | 97 | Eastern | 2001 | 781 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for coin-operated laundries and drycleaners
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Boston, MA-NH is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many coin-operated laundries and drycleaners are there in Boston, MA-NH?
Census County Business Patterns counted 204 coin-operated laundries and drycleaners in the Boston-Cambridge-Newton, MA-NH metro area in 2023. They employed 868 people in mid-March.
What does a business phone system cost for a 4-person laundromat?
At month-to-month list prices checked September 28, 2026, 4 users cost $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a laundromat in Boston, MA-NH use?
Area code 781 has the most assigned exchanges among the area's named places, followed by 978 and 617. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a laundromat?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.