Phone.com Pricing Explained (2026)

Short answer: Phone.com costs $18 per user per month on Basic, $27 on Plus and $40 on Pro with monthly billing, or $15, $22.50 and $33.33 per user per month with annual billing (a 17% saving). Texting starts on Plus, call recording is an $8 add-on below Pro, and taxes, an e911 fee and a regulatory recovery fee are added to every bill.

Plan details and annual prices are from phone.com/pricing, checked October 1, 2026. Monthly prices for Plus and Pro match Emitrr's 2026 Phone.com pricing guide; Phone.com's own FAQ confirms Basic starts at $18 per user per month. Prices exclude taxes and fees.

The three plans

	Basic	Plus	Pro
Monthly billing	$18/user/mo	$27/user/mo	$40/user/mo
Annual billing	$15/user/mo ($180/yr)	$22.50/user/mo ($269/yr)	$33.33/user/mo ($399/yr)
Phone.com's label	For small teams	For growing teams	For big teams
Calling minutes	Unlimited	Unlimited	Unlimited
Conversational texting	No	Unlimited	Unlimited
Voicemail transcription	No	Yes	Yes
IP desk phone compatible	No	Yes	Yes
Call recording	$8/mo add-on	$8/mo add-on	Included
Call analytics	No	No	Yes
CRM integration	No	No	Yes
10-year data retention	No	No	Yes

Every plan includes a main company number plus one number per user, mobile and web apps, an automated attendant with menus, business-hours call handling, greetings, hold music, call logs, unlimited audio conferencing, fax from phone, and video meetings for up to 100 participants with unlimited duration. Phone.com says Basic includes 50 standard voice features including IVR. HIPAA compliant voice and video appear in the plan comparison as well.

Basic

Basic is a voice-only plan. It suits people who need a business number with menus and call handling but will not text customers. At $15 per user on annual billing, it is one of the cheaper ways to get a full-featured business line.

Plus

Plus adds the three features most small businesses end up needing: conversational texting, voicemail transcription and desk phone support. For most teams, Plus is the realistic starting point.

Pro

Pro adds call recording, call analytics, CRM integration and 10-year data retention. It is built for teams that review calls or need records for compliance. Phone.com's FAQ suggests a practical mix: put owners or managers on Pro and field staff on Basic.

Add-ons and premium features

Add-on	Price	Notes
Call recording	$8/mo	Basic and Plus; included on Pro
ProSIM	$10/mo, first month free	Calls and texts over the cellular network and native dialer
AI-powered call routing	Add-on	Plus and Pro
AI-powered appointment scheduling	Add-on	Plus and Pro
Live Answer-Connect	Quoted separately	Live receptionist service
Bulk or application-to-person SMS	Additional cost	Plans include person-to-person texting only

Phone.com notes that international calling must be enabled by its support team, and in some cases a $200 deposit is required first. Complex account setups may carry charges, which Phone.com estimates for approval before starting work.

Taxes and fees

Phone.com's FAQ explains that it is required to itemize federal, state and local charges, which commonly include:

• State and local taxes, including sales, utility and local 911 taxes.
• An e911 service fee.
• A regulatory recovery fee covering compliance, legal and filing costs.

Business texting also carries carrier registration requirements and fees that US wireless carriers impose. Phone.com says customers who want to text must register and accept these fees.

What a team actually pays

The table below uses Plus, the cheapest plan with texting, before taxes and fees.

Team size	Plus, monthly billing	Plus, annual billing	Annual billing, yearly total
1 user	$27	$22.50	$269
3 users	$81	$67.50	$807
5 users	$135	$112.50	$1,345
10 users	$270	$225	$2,690

Add $8 per month for each Plus user who needs call recording, or move them to Pro. A five-person team that wants recording for everyone pays $200 per month on Pro monthly billing, or about $166.65 on annual billing.

How to keep your Phone.com bill down

1. Mix plans by role. Only the people who text or record need Plus or Pro.
2. Pay annually if headcount is stable. The 17% saving is worth it when you are confident in your team size for a year.
3. Ask about volume discounts. Phone.com says volume discounts are available through sales, and that adding users may reduce your per-user rate.
4. Avoid paying for recording twice. If three or more Plus users need recording at $8 each, compare the cost of moving them to Pro, which adds analytics and CRM integration too.
5. Use the 30-day guarantee. Test the service on real calls within the first month, since user fees are refundable in that window.

How Phone.com's prices sit in the market

Phone.com is priced at the lower end of per-user business phone services. Here is how its texting-capable plan compares with the entry texting plans of other well-known providers, on monthly billing, as published on each vendor's pricing page in late September and early October 2026.

Provider and plan	Monthly price per user	Annual price per user
Phone.com Plus	$27	$22.50
Quo Starter	$19	$15
Nextiva Core	$23	$15
Ooma Office Pro	$24.95	No annual discount listed
RingCentral RingEX Core	$30	$20

Phone.com's Basic plan at $18 is cheaper than all of them, but it does not include texting. Its strengths at the Plus price are the extras bundled in: video meetings for 100 people, fax, desk phone support and HIPAA-compliant voice.

Who Phone.com's pricing suits

Phone.com is a good value for one to three people, for teams that want desk phones and video meetings in the same subscription, and for healthcare offices that need HIPAA-compliant voice. Its per-user model becomes expensive for larger teams where everyone needs texting. A 12-person office on Plus pays $324 per month on monthly billing, or $3,228 per year on annual billing, before taxes and the recording add-on.

How Phone.com compares with Callata

Callata takes a different approach: one plan, $99 per month with five users included, plus $20 for each additional user. It includes up to three local numbers, unlimited inbound calling and 1,500 pooled outbound US and Canada minutes per user (then $0.01 per minute), a shared texting inbox (after a one-time $49 carrier registration), call recording with AI summaries, voicemail transcription with urgency triage, business-hours routing and E911. Optional AI agents answer and place calls at $0.25 per minute.

Team size	Phone.com Plus (monthly)	Callata Office
2	$54	$99
3	$81	$99
5	$135	$99
6	$162	$119

Phone.com Plus is cheaper for one to three users. On monthly billing, Callata costs less from four users; against Plus on annual billing ($22.50 per user), Callata costs less from five users.

Callata does not offer desk phones, fax, video meetings, toll-free numbers or HIPAA compliance, so Phone.com remains the better fit where those matter. For a detailed head-to-head, read Callata vs Phone.com, or browse Phone.com alternatives and the cheapest business phone number options.

Try Callata

If your team has four or more people who call and text customers, Callata's $99 per month covers up to five users ($20 per additional user), with recording, AI summaries and transcribed voicemail included. Create your Callata account.