Quo (OpenPhone) Pricing Explained (2026)

Short answer: Quo, the business phone app formerly called OpenPhone, charges $19 (Starter), $33 (Business) or $47 (Scale) per user per month on monthly billing, or $15, $23 and $35 per user per month billed annually. Texting adds a one-time $19.50 carrier fee plus $1.50 to $3 per month, and heavier use of the Sona AI agent is sold in credit tiers from $25 to $199 per month.

Everything below is taken from quo.com/pricing as checked on October 1, 2026, and excludes taxes.

The three plans

Plan	Monthly billing	Annual billing (per user/mo)	Annual total per user
Starter	$19/user	$15	$180
Business	$33/user	$23	$276
Scale	$47/user	$35	$420

What every plan includes

Quo says all plans include one new or ported phone number (local or toll-free) per user, calling and messaging to US and Canadian numbers, voicemail transcripts, the Quo API, email ticket support, the Sona AI agent, and a ChatGPT and Claude MCP connector.

Starter

Starter covers the essentials for individuals and very small teams: a number, calls, texts, voicemail transcripts and manual call recording. Quo's plan notes say Starter supports up to 10 paid users on shared phone numbers. AI call summaries and transcripts apply to calls Sona handles.

Business

Business adds AI call summaries and transcripts for all calls, group calling, custom ring orders, call transfers, HubSpot and Salesforce integrations, phone menus, analytics and reporting, automatic call recording and live chat support. For most teams of three or more, this is the plan that matches what people expect from a business phone system.

Scale

Scale adds AI call tags, dedicated onboarding, priority live chat and email support and inbound phone support.

Fees outside the plan price

Item	Price listed by Quo
Carrier review and setup (texting)	$19.50 one-time
Messaging fee	$1.50 to $3 per month
Additional phone number	$5/month each, billed annually
Automated SMS (API, Zapier, Make)	$0.01 per outgoing segment
International calls and texts	Per-minute or per-message credits by destination

The texting fees are not Quo inventions; US carriers charge every business for 10DLC brand and campaign registration. Providers pass them through in different ways, so compare the total rather than the headline.

Sona AI agent credits

Sona is included on every plan, but usage is metered in credits. One AI-handled call uses 100 credits.

Tier	Monthly price	Included credits	Approximate calls	Overage per call
Tier 1	$0	1,000	10	$1.00
Tier 2	$25	4,000	40	$0.75
Tier 3	$49	10,000	100	$0.65
Tier 4	$99	25,000	250	$0.55
Tier 5	$199	60,000	600	$0.45

If your AI agent answers 150 calls in a month, Tier 3 at $49 covers 100 of them and the other 50 cost $0.65 each, for $81.50 in total. Tier 4 at $99 would cover all 150.

What teams pay in practice

Team size	Starter, monthly	Business, monthly	Business, annual
1 user	$19	$33	$23
3 users	$57	$99	$69
5 users	$95	$165	$115
10 users	$190	$330	$230

Add the messaging fee and any credit tier. A five-person team on monthly Business with Sona Tier 2 pays $190 plus messaging fees and taxes.

Monthly or annual billing?

Annual billing on Quo saves $4 per user per month on Starter, $10 on Business and $12 on Scale. For a five-person team on Business, that is $600 per year. The catch is that you pay up front for the year. If you are hiring quickly, you will add seats mid-term anyway; if you might shrink, you may be paying for seats you no longer need. A reasonable approach is to run month to month for the first two or three months, confirm the product fits, then switch to annual.

Which Quo plan fits which business

• Solo consultants and freelancers: Starter is usually enough. You get a separate business number, texting and voicemail transcripts on your existing phone.
• Small sales teams: Business, for the HubSpot or Salesforce integration and automatic recording. Logging calls by hand is the hidden cost Starter creates.
• Service businesses with a main line: Business, for phone menus, custom ring orders and call transfers. Without those, a shared line quickly becomes a missed-call problem.
• Teams that need help onboarding: Scale, mainly for dedicated onboarding and phone support.

Costs to ask about before you sign

A few items are easy to miss on any pricing page. Ask Quo, or any provider, how taxes and regulatory recovery fees will appear on your bill, whether porting your existing number in costs anything, how international calling credits are billed, and what happens to your numbers if you cancel. Quo publishes the main fees above, which makes its pricing easier to read than many competitors that only quote through sales.

Is Quo good value?

Quo is one of the better-designed per-user products for small teams, especially if people work from their phones. Native mobile apps, one number per person, a public API and CRM integrations on Business are real strengths. A seven-day free trial lets you test it before paying.

The trade-off is the same as any per-user plan: cost scales with headcount, and the features most teams want (automatic recording, AI summaries for all calls, phone menus) sit on Business rather than Starter.

Comparing with Callata

Callata charges $99 per month with five users included, plus $20 for each additional user. That covers up to three shared local numbers, unlimited inbound calling and 1,500 pooled outbound US and Canada minutes per user (then $0.01 per minute), team texting after a one-time $49 carrier registration, call recording with AI summaries on all recorded calls, voicemail transcription with urgency triage and E911. AI agents bill from prepaid minutes at $0.25 per minute rather than per call.

Against Quo Business on monthly billing, the two are even at three users ($99) and Callata costs less from four users upward. Against Quo Business on annual billing, Callata costs less from five users upward. Quo Starter is cheaper than Callata at every team size on both monthly and annual billing, although Starter lacks automatic recording and AI summaries for all calls. Quo remains the better fit if each person needs their own number, a native mobile app, toll-free numbers or HubSpot and Salesforce logging. Callata does not offer those.

Checklist before buying Quo

• Decide whether you need Business features; most teams over two people do.
• Budget the $19.50 carrier fee and $1.50 to $3 monthly messaging fee.
• Estimate AI-handled calls per month to pick a Sona tier.
• Count extra numbers beyond one per user at $5 each.
• Use the 7-day trial to test call quality on your network.

For a full head-to-head, read Callata vs Quo (OpenPhone), and see OpenPhone and Quo alternatives for other options.

Try Callata

If your team shares a few business numbers and wants recording, AI summaries and transcribed voicemail for everyone, Callata covers up to five users for $99 per month ($20 per additional user) with free number porting. Get started with Callata.