Business phone system for wineries

Wineries in the United States

County Business Patterns counted 4,560 wineries in the U.S. in 2023 (NAICS 312130, Wineries). They employed 65,478 people in mid-March and paid $3.8 billion in annual payroll. The average establishment has 14.4 employees. That is 1.3 establishments for every 100,000 residents.

California has the most (1,714), followed by Washington (392), Oregon (344), and Texas (253). Relative to population, Oregon leads with 8.1 per 100,000 residents, and Louisiana has the fewest at 0.1.

Why the phone matters for wineries

Wineries take calls about tastings, events and wine club memberships. Club members expect personal service.

Calls wineries commonly handle:

• A guest calls to book a tasting.
• A wine club member calls about a shipment.
• A couple calls about a vineyard wedding.
• The winery calls a member about a card update.
• A restaurant calls about a wholesale order.

Texting and after-hours calls

Wineries text tasting confirmations and club shipment notices.

After-hours calls are mostly booking inquiries.

How big wineries are

42.5% of U.S. wineries with employees had fewer than five people in March 2023. 65.0% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Wineries by state

Establishment counts for the 49 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for wineries

Census published winery counts for 215 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 14-person winery

The average U.S. winery has 14.4 employees, so the comparison uses a 14-person team. Priced per seat, 14 users would run $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 14 people cost $279.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,692. Some vendors discount annual contracts; the table shows month-to-month prices.

How Callata works for wineries

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Existing numbers can be ported at no charge, and team texting turns on after the one-time $49 carrier registration (10DLC) is approved.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.