Business phone system for exterminating and pest control services in Massachusetts

The pest control company industry in Massachusetts

County Business Patterns counts 252 establishments in Massachusetts classified as Exterminating and Pest Control Services (NAICS 561710) for 2023. They employed 2,420 people in mid-March and reported $154.6 million in annual payroll. That is the 21st highest count among the 51 states and DC with published figures. Exterminating and pest control services make up 0.14% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 3.5 exterminating and pest control services, 27.4% below the national rate of 4.9. The average establishment has 9.6 employees against 8.4 nationally. Payroll per employee is $63,879, 19.5% above the U.S. figure of $53,466.

Massachusetts's largest markets for exterminating and pest control services

Census published pest control company counts for 6 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 186 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 23% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at exterminating and pest control services in Massachusetts

56.2% of Massachusetts's exterminating and pest control services with employees had fewer than five people in March 2023, compared with 56.9% nationally. 70.9% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a pest control company in Massachusetts has to catch

Pest problems feel urgent to the caller, and people usually hire the first company that answers. Routes, follow-up treatments and recurring plans also generate steady scheduling calls. That holds for exterminating and pest control services in Massachusetts as much as anywhere.

A few of the calls that come in to exterminating and pest control services in Massachusetts:

• A homeowner calls about wasps near the front door.
• The company calls customers the day before service.
• A customer calls to reschedule a quarterly treatment.

What exterminating and pest control services text about

Pest control companies text service reminders and technician arrival notices.

Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.

Callata vs. per-seat pricing for exterminating and pest control services in Massachusetts

Exterminating and pest control services in Massachusetts average 9.6 employees, so the comparison uses a 10-person team. On a per-user plan that headcount sets the bill: $249.50 a month on Ooma Office Pro or $300.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,212 less than RingCentral for a pest control company in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a pest control company can hold a number in more than one of them.

How Callata works for exterminating and pest control services in Massachusetts

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.