CallataGuidesBusiness phone system for electrical contractors in Massachusetts
2,640 electrical contractors operated in Massachusetts in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 2,640CBP 2023
- Employees
- 26,784mid-March 2023
- Per 100k residents
- 37.0U.S. 24.5
- State rank
- 9th of 51by count
The electrical contractor industry in Massachusetts
County Business Patterns counts 2,640 establishments in Massachusetts classified as Electrical Contractors and Other Wiring Installation Contractors (NAICS 238210) for 2023. They employed 26,784 people in mid-March and reported $2.5 billion in annual payroll. That is the 9th highest count among the 51 states and DC with published figures. Electrical contractors make up 1.4% of the 183,767 business establishments in the state.
Per 100,000 residents (2024 estimate) Massachusetts has 37.0 electrical contractors, 51.0% above the national rate of 24.5. The average establishment has 10.1 employees against 12.2 nationally. Payroll per employee is $91,566, 19.6% above the U.S. figure of $76,545.
| Measure | Massachusetts | United States |
|---|---|---|
| Establishments | 2,640 | 83,342 |
| Mid-March employees | 26,784 | 1,015,983 |
| Annual payroll | $2,452,498,000 | $77,768,461,000 |
| Employees per establishment | 10.1 | 12.2 |
| Payroll per employee | $91,566 | $76,545 |
| Establishments per 100,000 residents | 37.0 | 24.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Electrical contractors by metro area in Massachusetts
Census published electrical contractor counts for 10 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 1,813 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 31% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Boston, MA-NH | 1,813 | 20,654 | 36.1 |
| Providence, RI-MA | 612 | 4,397 | 36.0 |
| Worcester, MA | 334 | 2,369 | 37.9 |
| Barnstable Town, MA | 147 | 643 | 63.2 |
| Springfield, MA | 132 | 1,959 | 28.4 |
| Pittsfield, MA | 64 | 431 | 49.7 |
| Amherst Town, MA | 50 | 214 | 30.2 |
| Nantucket, MA | 39 | 177 | 265.8 |
| Vineyard Haven, MA | 31 | 131 | 147.2 |
| Greenfield, MA | 22 | 128 | 31.0 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at electrical contractors in Massachusetts
66.1% of Massachusetts's electrical contractors with employees had fewer than five people in March 2023, compared with 58.6% nationally. 83.7% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 1,744 | 66.1% | 58.6% |
| 5–9 employees | 463 | 17.6% | 18.3% |
| 10–19 employees | 208 | 7.9% | 11.2% |
| 20–49 employees | 130 | 4.9% | 7.6% |
| 50 or more employees | 93 | 3.5% | 4.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an electrical contractor in Massachusetts has to catch
Electricians get service calls about outages and breakers alongside larger installation projects. Being reachable while on a job site keeps both kinds of work flowing.
A few of the calls that come in to electrical contractors in Massachusetts:
- A homeowner calls because half the house lost power.
- A customer calls about installing an EV charger.
- A builder calls to schedule rough-in.
Business texting for electrical contractors
Electricians text appointment windows and photos of the issue.
Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.
Callata vs. per-seat pricing for electrical contractors in Massachusetts
Electrical contractors in Massachusetts average 10.1 employees, so the comparison uses a 10-person team. Priced per seat, 10 users would run $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,212 less than RingCentral for an electrical contractor in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $199.00 | $2,388.00 |
| Quo (Starter) | $19.00 per user | $190.00 | $2,280.00 |
| Nextiva (Core) | $23.00 per user | $230.00 | $2,760.00 |
| Ooma (Office Pro) | $24.95 per user | $249.50 | $2,994.00 |
| Dialpad (Standard) | $27.00 per user | $270.00 | $3,240.00 |
| RingCentral (RingEX Core) | $30.00 per user | $300.00 | $3,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Massachusetts
Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an electrical contractor can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 978 | 773 | Eastern | 1997 | 351 |
| 781 | 769 | Eastern | 1997 | 339 |
| 617 | 768 | Eastern | 1947 | 857 |
| 508 | 749 | Eastern | 1988 | 774 |
| 413 | 602 | Eastern | 1947 | none |
| 774 | 524 | Eastern | 2001 | 508 |
| 857 | 362 | Eastern | 2001 | 617 |
| 339 | 104 | Eastern | 2001 | 781 |
| 351 | 92 | Eastern | 2001 | 978 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for electrical contractors in Massachusetts
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many electrical contractors are in Massachusetts?
2,640 in 2023, according to Census County Business Patterns. They employed 26,784 people in mid-March.
Which Massachusetts metro area has the most electrical contractors?
Boston, MA-NH, with 1,813 establishments in 2023.
What does a phone system cost a 10-person electrical contractor?
$300.00 a month on RingCentral RingEX Core or $249.50 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $199.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Massachusetts number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.