CallataGuidesBusiness phone system for exterminating and pest control services in Worcester, MA
Exterminating and pest control services in the Worcester, MA metro area: 25 establishments in 2023, the local area codes, and what phone service costs a 13-person team.
- Establishments
- 25CBP 2023
- Employees
- 333mid-March 2023
- Per 100k residents
- 2.8U.S. 4.9
- Rank
- 121st of 564areas by count
How many exterminating and pest control services are in Worcester, MA?
There were 25 exterminating and pest control services in the Worcester, MA metro area in 2023, according to Census County Business Patterns (NAICS 561710, Exterminating and Pest Control Services). Together they reported 333 mid-March employees and $18.2 million of payroll for the year. That ranks 121st of the 564 metro and micropolitan areas where Census published a count for this industry.
With 881,000 residents in the Census 2024 estimate, that is 2.8 exterminating and pest control services per 100,000 people, 41.6% below the national rate of 4.9. Establishments average 13.3 employees, 58.3% above the U.S. average of 8.4. Payroll per employee comes to $54,730, 2.4% above the national $53,466.
| Measure | Worcester, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 25 | 252 | 16,535 |
| Mid-March employees | 333 (moderate noise) | 2,420 | 139,150 |
| Annual payroll | $18,225,000 (moderate noise) | $154,587,000 | $7,439,859,000 |
| Employees per establishment | 13.3 | 9.6 | 8.4 |
| Payroll per employee | $54,730 | $63,879 | $53,466 |
| Establishments per 100,000 residents | 2.8 | 3.5 | 4.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at exterminating and pest control services in Worcester, MA
Of the exterminating and pest control services in Worcester, MA that had employees in March 2023, 50.0% had fewer than five (the U.S. share is 56.9%). 70.8% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 12 | 50.0% | 56.9% |
| 5–9 employees | 5 | 20.8% | 17.3% |
| 10–19 employees | 3 | 12.5% | 14.2% |
| 20–49 employees | 4 | 16.7% | 9.9% |
| 50 or more employees | 0 | 0.0% | 1.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a pest control company in Worcester, MA has to catch
Pest problems feel urgent to the caller, and people usually hire the first company that answers. Routes, follow-up treatments and recurring plans also generate steady scheduling calls.
Calls a pest control company in Worcester, MA might handle in a typical week include:
- A customer calls to reschedule a quarterly treatment.
- A restaurant calls about a pest issue before an inspection.
- A homeowner calls about wasps near the front door.
After-hours calls
Evening calls about urgent infestations are common.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Callata vs. per-seat pricing for exterminating and pest control services in Worcester, MA
The average pest control company in Worcester, MA has 13.3 employees, so a 13-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 13 users on RingCentral RingEX Core cost $390.00 a month and 13 on Ooma Office Pro cost $324.35. On Callata the same 13 people cost $259.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,572. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $259.00 | $3,108.00 |
| Quo (Starter) | $19.00 per user | $247.00 | $2,964.00 |
| Nextiva (Core) | $23.00 per user | $299.00 | $3,588.00 |
| Ooma (Office Pro) | $24.95 per user | $324.35 | $3,892.20 |
| Dialpad (Standard) | $27.00 per user | $351.00 | $4,212.00 |
| RingCentral (RingEX Core) | $30.00 per user | $390.00 | $4,680.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Worcester, MA
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 508 has the most, with 181 of 459 exchanges (39%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 508 | 181 | Eastern | 1988 | 774 |
| 774 | 129 | Eastern | 2001 | 508 |
| 978 | 123 | Eastern | 1997 | 351 |
| 351 | 21 | Eastern | 2001 | 978 |
| 413 | 5 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What exterminating and pest control services in Worcester, MA get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Worcester, MA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many exterminating and pest control services are there in Worcester, MA?
Census County Business Patterns counted 25 exterminating and pest control services in the Worcester, MA metro area in 2023. They employed 333 people in mid-March.
What does a business phone system cost for a 13-person pest control company?
At month-to-month list prices checked September 28, 2026, 13 users cost $390.00 a month on RingCentral RingEX Core and $324.35 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $259.00.
What area code should a pest control company in Worcester, MA use?
Area code 508 has the most assigned exchanges among the area's named places, followed by 774 and 978. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a pest control company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.