CallataGuidesBusiness phone system for exterminating and pest control services in Boston, MA-NH
Exterminating and pest control services in the Boston-Cambridge-Newton, MA-NH metro area: 186 establishments in 2023, the local area codes, and what phone service costs a 9-person team.
- Establishments
- 186CBP 2023
- Employees
- 1,689mid-March 2023
- Per 100k residents
- 3.7U.S. 4.9
- Rank
- 14th of 564areas by count
Exterminating and pest control services in Boston, MA-NH by the numbers
The Census Bureau's 2023 County Business Patterns lists 186 establishments classified as Exterminating and Pest Control Services (NAICS 561710) in the Boston-Cambridge-Newton, MA-NH metro area. They employed 1,689 people in mid-March and paid $111.2 million in annual payroll. By establishment count the area is 14th out of 564 areas with published figures for exterminating and pest control services.
Measured against its 5.0 million residents (2024 estimate), the area has 3.7 exterminating and pest control services per 100,000 people; the U.S. rate is 4.9, so Boston, MA-NH is 23.9% below the national figure. The average establishment here has 9.1 employees, compared with 8.4 nationally. Payroll per employee comes to $65,846, 23.2% above the national $53,466.
| Measure | Boston, MA-NH | Massachusetts | United States |
|---|---|---|---|
| Establishments | 186 | 252 | 16,535 |
| Mid-March employees | 1,689 | 2,420 | 139,150 |
| Annual payroll | $111,214,000 | $154,587,000 | $7,439,859,000 |
| Employees per establishment | 9.1 | 9.6 | 8.4 |
| Payroll per employee | $65,846 | $63,879 | $53,466 |
| Establishments per 100,000 residents | 3.7 | 3.5 | 4.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: exterminating and pest control services in Boston, MA-NH
Of the exterminating and pest control services in Boston, MA-NH that had employees in March 2023, 58.1% had fewer than five (the U.S. share is 56.9%). 73.1% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 108 | 58.1% | 56.9% |
| 5–9 employees | 28 | 15.1% | 17.3% |
| 10–19 employees | 23 | 12.4% | 14.2% |
| 20–49 employees | 22 | 11.8% | 9.9% |
| 50 or more employees | 5 | 2.7% | 1.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a pest control company in Boston, MA-NH has to catch
Pest problems feel urgent to the caller, and people usually hire the first company that answers. Routes, follow-up treatments and recurring plans also generate steady scheduling calls. That holds for exterminating and pest control services in Boston, MA-NH as much as anywhere.
A few of the calls that come in to exterminating and pest control services in Boston, MA-NH:
- A homeowner calls about wasps near the front door.
- A restaurant calls about a pest issue before an inspection.
- The company calls customers the day before service.
Texting customers
Pest control companies text service reminders and technician arrival notices.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for exterminating and pest control services in Boston, MA-NH
The average pest control company in Boston, MA-NH has 9.1 employees, so a 9-person team is a reasonable benchmark. Priced per seat, 9 users would run $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $179.00 a month for 9 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,092 less than RingCentral for a pest control company in Boston, MA-NH of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $179.00 | $2,148.00 |
| Quo (Starter) | $19.00 per user | $171.00 | $2,052.00 |
| Nextiva (Core) | $23.00 per user | $207.00 | $2,484.00 |
| Ooma (Office Pro) | $24.95 per user | $224.55 | $2,694.60 |
| Dialpad (Standard) | $27.00 per user | $243.00 | $2,916.00 |
| RingCentral (RingEX Core) | $30.00 per user | $270.00 | $3,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Boston, MA-NH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 781 has the most, with 763 of 3,063 exchanges (25%). A local number lets customers in Boston, MA-NH call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 781 | 763 | Eastern | 1997 | 339 |
| 978 | 642 | Eastern | 1997 | 351 |
| 617 | 635 | Eastern | 1947 | 857 |
| 508 | 282 | Eastern | 1988 | 774 |
| 857 | 278 | Eastern | 2001 | 617 |
| 603 | 203 | Eastern | 1947 | none |
| 774 | 163 | Eastern | 2001 | 508 |
| 339 | 97 | Eastern | 2001 | 781 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a pest control company in Boston, MA-NH
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Boston, MA-NH is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many exterminating and pest control services are there in Boston, MA-NH?
Census County Business Patterns counted 186 exterminating and pest control services in the Boston-Cambridge-Newton, MA-NH metro area in 2023. They employed 1,689 people in mid-March.
What does a business phone system cost for a 9-person pest control company?
At month-to-month list prices checked September 28, 2026, 9 users cost $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $179.00.
What area code should a pest control company in Boston, MA-NH use?
Area code 781 has the most assigned exchanges among the area's named places, followed by 978 and 617. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a pest control company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.