Scranton, PA business phone guide

The Scranton, PA area

The Scranton--Wilkes-Barre, PA metro area covers 3 counties in Pennsylvania and had 574,000 residents in July 2024, up 1.1% since April 2020. The U.S. population grew 2.6% over the same period. Luzerne County, PA is the most populous, with 331,000 people. By population it ranks 102nd of the 925 metro and micropolitan areas and 108th by business establishments.

Businesses in Scranton, PA

County Business Patterns counted 13,043 establishments in the area in 2023, employing 238,473 people in mid-March with $12.3 billion in annual payroll. That is an average of 18.3 employees per establishment. 51.0% of establishments with employees had fewer than five people. By establishment count, the largest sectors are retail trade (2,050), health care and social assistance (1,919), and other services (except public administration) (1,430).

Business density and team size in Scranton, PA

Scranton, PA has 22.7 business establishments per 1,000 residents, 7.6% below the U.S. figure of 24.6. Establishments average 18.3 employees against 16.7 nationally, and payroll per employee is $51,485 (24.7% below the U.S. $68,342). 51.0% of establishments with employees have fewer than five people (U.S.: 55.5%), while 6.4% have 50 or more. Because a handful of large employers lift the average, the share of very small establishments says more about who buys a small-business phone system.

Small-business industries in Scranton, PA

Of the 141 industries these guides cover, 135 have a published Census count in Scranton, PA. The largest are full-service restaurants (528), physician practices (478), and limited-service restaurants (417). Relative to population, podiatry practices are the most over-represented: 6.4 per 100,000 residents against 2.2 nationally.

Phone numbers in the Scranton, PA area

The area's named cities and towns have 342 NANPA-assigned exchanges across 4 area codes; 570 has the most (74%). A local number in the code your customers know is the simplest signal that you are nearby; Callata's plan includes up to 3.

Local numbers by city

Pages for 23 cities and towns in the area list their area codes, prefixes and carriers.

Phone costs for a typical Scranton, PA business

An 18-person team is the benchmark here, the rounded average establishment size in Scranton, PA. Billed per seat at month-to-month list prices (checked September 28, 2026), RingCentral RingEX Core costs $540.00 a month and Ooma Office Pro $449.10. On Callata the same 18 people cost $359.00 a month, less than either per-seat plan.

Callata in Scranton, PA

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

If you already have a number in Scranton, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.