CallataGuidesBusiness phone system for physical, occupational and speech therapy clinics in Scranton, PA
Physical, occupational and speech therapy clinics in the Scranton--Wilkes-Barre, PA metro area: 89 establishments in 2023, the local area codes, and what phone service costs an 8-person team.
- Establishments
- 89CBP 2023
- Employees
- 685mid-March 2023
- Per 100k residents
- 15.5U.S. 15.3
- Rank
- 97th of 827areas by count
Physical, occupational and speech therapy clinics in Scranton, PA by the numbers
There were 89 physical, occupational and speech therapy clinics in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 621340, Offices of Physical, Occupational and Speech Therapists, and Audiologists). Together they reported 685 mid-March employees and $30.8 million of payroll for the year. That ranks 97th of the 827 metro and micropolitan areas where Census published a count for this industry.
With 574,000 residents in the Census 2024 estimate, that is 15.5 physical, occupational and speech therapy clinics per 100,000 people, in line with the national rate of 15.3. Establishments average 7.7 employees, 14.2% below the U.S. average of 9.0. Payroll per employee comes to $45,010, 8.3% below the national $49,067.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 89 | 2,085 | 52,058 |
| Mid-March employees | 685 (moderate noise) | 20,345 | 466,903 |
| Annual payroll | $30,832,000 | $1,034,988,000 | $22,909,546,000 |
| Employees per establishment | 7.7 | 9.8 | 9.0 |
| Payroll per employee | $45,010 | $50,872 | $49,067 |
| Establishments per 100,000 residents | 15.5 | 15.9 | 15.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big physical, occupational and speech therapy clinics in Scranton, PA are
Of the physical, occupational and speech therapy clinics in Scranton, PA that had employees in March 2023, 44.3% had fewer than five (the U.S. share is 56.8%). 68.2% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 39 | 44.3% | 56.8% |
| 5–9 employees | 21 | 23.9% | 21.4% |
| 10–19 employees | 21 | 23.9% | 14.0% |
| 20–49 employees | 7 | 8.0% | 6.0% |
| 50 or more employees | 0 | 0.0% | 1.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a physical therapy clinic in Scranton, PA has to catch
Therapy plans of care involve many visits over several weeks, so clinics spend a large share of phone time scheduling and confirming. Referral sources and payers also call to check on authorizations and progress.
Calls a physical therapy clinic in Scranton, PA might handle in a typical week include:
- A patient calls with a new referral after surgery.
- A physician's office calls to send a referral.
- A patient calls to reschedule several visits around travel.
When nobody can pick up
After-hours calls are usually scheduling requests or questions about the first visit.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Phone system pricing for an 8-person physical therapy clinic
The average physical therapy clinic in Scranton, PA has 7.7 employees, so an 8-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $199.60 a month on Ooma Office Pro or $240.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your patients recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for physical, occupational and speech therapy clinics
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Scranton, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many physical, occupational and speech therapy clinics are there in Scranton, PA?
Census County Business Patterns counted 89 physical, occupational and speech therapy clinics in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 685 people in mid-March.
What does a business phone system cost for an 8-person physical therapy clinic?
At month-to-month list prices checked September 28, 2026, 8 users cost $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $159.00.
What area code should a physical therapy clinic in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a physical therapy clinic?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.