CallataGuidesBusiness phone system for residential remodelers in Scranton, PA
Residential remodelers in the Scranton--Wilkes-Barre, PA metro area: 180 establishments in 2023, the local area codes, and what phone service costs a 3-person team.
- Establishments
- 180CBP 2023
- Employees
- 503mid-March 2023
- Per 100k residents
- 31.4U.S. 39.8
- Rank
- 119th of 883areas by count
Residential remodelers in Scranton, PA by the numbers
The Census Bureau's 2023 County Business Patterns lists 180 establishments classified as Residential Remodelers (NAICS 236118) in the Scranton--Wilkes-Barre, PA metro area. They employed 503 people in mid-March and paid $28.3 million in annual payroll. By establishment count the area is 119th out of 883 areas with published figures for residential remodelers.
Measured against its 574,000 residents (2024 estimate), the area has 31.4 residential remodelers per 100,000 people; the U.S. rate is 39.8, so Scranton, PA is 21.2% below the national figure. The average establishment here has 2.8 employees, compared with 3.5 nationally. Payroll per employee comes to $56,316, in line with the national $56,954.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 180 | 5,935 | 135,337 |
| Mid-March employees | 503 (moderate noise) | 20,869 | 480,272 |
| Annual payroll | $28,327,000 | $1,101,672,000 | $27,353,358,000 |
| Employees per establishment | 2.8 | 3.5 | 3.5 |
| Payroll per employee | $56,316 | $52,790 | $56,954 |
| Establishments per 100,000 residents | 31.4 | 45.4 | 39.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: residential remodelers in Scranton, PA
Of the residential remodelers in Scranton, PA that had employees in March 2023, 87.6% had fewer than five (the U.S. share is 81.0%). 97.2% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 155 | 87.6% | 81.0% |
| 5–9 employees | 17 | 9.6% | 11.6% |
| 10–19 employees | 5 | 2.8% | 5.0% |
| 20–49 employees | not published | — | 1.9% |
| 50 or more employees | 0 | 0.0% | 0.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What residential remodelers in Scranton, PA use the phone for
Remodelers sell projects through consultations and manage them through many calls with homeowners, subcontractors and suppliers. Keeping every call on a business line helps the whole team see project history.
Calls a residential remodeler in Scranton, PA might handle in a typical week include:
- A subcontractor calls about a schedule change.
- A homeowner calls about a kitchen remodel.
- An inspector calls to confirm an inspection.
Texting homeowners
Remodelers text schedules, selections and progress photos.
Texts sent from a local business number in Scranton, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a residential remodeler in Scranton, PA
The average residential remodeler in Scranton, PA has 2.8 employees, so a 3-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $74.85 a month on Ooma Office Pro or $90.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata costs $99.00 a month ($99 a month with 5 users included, then $20 per additional user), so at this team size both per-seat plans are cheaper; Callata drops below them from 4 users.
At this team size the per-seat plans cost less than Callata's $99 base price, which already covers 5 users; Callata becomes the lower price from 4 users.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $57.00 | $684.00 |
| Nextiva (Core) | $23.00 per user | $69.00 | $828.00 |
| Ooma (Office Pro) | $24.95 per user | $74.85 | $898.20 |
| Dialpad (Standard) | $27.00 per user | $81.00 | $972.00 |
| RingCentral (RingEX Core) | $30.00 per user | $90.00 | $1,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets homeowners in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a residential remodeler in Scranton, PA
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many residential remodelers are there in Scranton, PA?
Census County Business Patterns counted 180 residential remodelers in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 503 people in mid-March.
What does a business phone system cost for a 3-person residential remodeler?
At month-to-month list prices checked September 28, 2026, 3 users cost $90.00 a month on RingCentral RingEX Core and $74.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a residential remodeler in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a residential remodeler?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.