CallataGuidesBusiness phone system for insurance agencies and brokerages in Scranton, PA
Insurance agencies and brokerages in the Scranton--Wilkes-Barre, PA metro area: 191 establishments in 2023, the local area codes, and what phone service costs a 4-person team.
- Establishments
- 191CBP 2023
- Employees
- 759mid-March 2023
- Per 100k residents
- 33.3U.S. 39.3
- Rank
- 111th of 922areas by count
How many insurance agencies and brokerages are in Scranton, PA?
There were 191 insurance agencies and brokerages in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 524210, Insurance Agencies and Brokerages). They employed 759 people in mid-March and paid $47.5 million in annual payroll. By establishment count the area is 111th out of 922 areas with published figures for insurance agencies and brokerages.
Measured against its 574,000 residents (2024 estimate), the area has 33.3 insurance agencies and brokerages per 100,000 people; the U.S. rate is 39.3, so Scranton, PA is 15.4% below the national figure. The average establishment here has 4.0 employees, compared with 6.1 nationally. Payroll per employee comes to $62,560, 31.1% below the national $90,831.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 191 | 4,773 | 133,728 |
| Mid-March employees | 759 | 34,382 | 818,561 |
| Annual payroll | $47,483,000 | $3,363,930,000 | $74,350,546,000 |
| Employees per establishment | 4.0 | 7.2 | 6.1 |
| Payroll per employee | $62,560 | $97,840 | $90,831 |
| Establishments per 100,000 residents | 33.3 | 36.5 | 39.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at insurance agencies and brokerages in Scranton, PA
Of the insurance agencies and brokerages in Scranton, PA that had employees in March 2023, 72.8% had fewer than five (the U.S. share is 72.3%). 93.2% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 139 | 72.8% | 72.3% |
| 5–9 employees | 39 | 20.4% | 17.6% |
| 10–19 employees | 10 | 5.2% | 6.0% |
| 20–49 employees | 3 | 1.6% | 2.7% |
| 50 or more employees | 0 | 0.0% | 1.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an insurance agency in Scranton, PA has to catch
Insurance agencies take quote requests, policy changes and claims questions, and a caller shopping for a quote may only call one or two agencies. Recording calls and summarizing them also helps agencies document what a client asked for.
A few of the calls that come in to insurance agencies and brokerages in Scranton, PA:
- A prospect calls for an auto insurance quote.
- A lender calls to request proof of insurance.
- A policyholder calls to add a new driver.
What insurance agencies and brokerages text about
Agencies text ID-card reminders, renewal notices and requests for documents.
Texts sent from a local business number in Scranton, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Phone system pricing for a 4-person insurance agency
The average insurance agency in Scranton, PA has 4.0 employees, so a 4-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 4 users on RingCentral RingEX Core cost $120.00 a month and 4 on Ooma Office Pro cost $99.80. Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $252 less than RingCentral for an insurance agency in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $76.00 | $912.00 |
| Nextiva (Core) | $23.00 per user | $92.00 | $1,104.00 |
| Ooma (Office Pro) | $24.95 per user | $99.80 | $1,197.60 |
| Dialpad (Standard) | $27.00 per user | $108.00 | $1,296.00 |
| RingCentral (RingEX Core) | $30.00 per user | $120.00 | $1,440.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for insurance agencies and brokerages in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets policyholders in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for an insurance agency in Scranton, PA
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Outbound sales calls and texts are subject to telemarketing and consent rules; get consent before marketing by phone or text.
Frequently asked questions
How many insurance agencies and brokerages are there in Scranton, PA?
Census County Business Patterns counted 191 insurance agencies and brokerages in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 759 people in mid-March.
What does a business phone system cost for a 4-person insurance agency?
At month-to-month list prices checked September 28, 2026, 4 users cost $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should an insurance agency in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an insurance agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Outbound sales calls and texts are subject to telemarketing and consent rules; get consent before marketing by phone or text.