CallataGuidesBusiness phone system for home health care agencies in Scranton, PA
Home health care agencies in the Scranton--Wilkes-Barre, PA metro area: 69 establishments in 2023, the local area codes, and what phone service costs a 50-person team.
- Establishments
- 69CBP 2023
- Employees
- 3,452mid-March 2023
- Per 100k residents
- 12.0U.S. 12.0
- Rank
- 86th of 743areas by count
Home health care agencies in Scranton, PA by the numbers
The Census Bureau's 2023 County Business Patterns lists 69 establishments classified as Home Health Care Services (NAICS 621610) in the Scranton--Wilkes-Barre, PA metro area. They employed 3,452 people in mid-March and paid $144.8 million in annual payroll. By establishment count the area is 86th out of 743 areas with published figures for home health care agencies.
Measured against its 574,000 residents (2024 estimate), the area has 12.0 home health care agencies per 100,000 people; the U.S. rate is 12.0, so Scranton, PA is in line with the national figure. The average establishment here has 50.0 employees, compared with 39.7 nationally. Payroll per employee comes to $41,948, 10.1% above the national $38,091.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 69 | 1,522 | 40,762 |
| Mid-March employees | 3,452 | 84,891 | 1,618,759 |
| Annual payroll | $144,805,000 | $3,538,170,000 | $61,660,393,000 |
| Employees per establishment | 50.0 | 55.8 | 39.7 |
| Payroll per employee | $41,948 | $41,679 | $38,091 |
| Establishments per 100,000 residents | 12.0 | 11.6 | 12.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: home health care agencies in Scranton, PA
Of the home health care agencies in Scranton, PA that had employees in March 2023, 11.8% had fewer than five (the U.S. share is 35.7%). 22.1% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 8 | 11.8% | 35.7% |
| 5–9 employees | 7 | 10.3% | 11.8% |
| 10–19 employees | 9 | 13.2% | 14.8% |
| 20–49 employees | 24 | 35.3% | 20.2% |
| 50 or more employees | 20 | 29.4% | 17.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a home health agency in Scranton, PA has to catch
Home health agencies coordinate clinicians in the field with patients, families, physicians and payers, so the office phone is a dispatch line as much as a reception desk. Clinicians need to make calls from their own cell phones without exposing personal numbers.
A few of the calls that come in to home health care agencies in Scranton, PA:
- A family member calls to ask what time the nurse will arrive.
- A clinician in the field calls the office about a schedule change.
- A hospital discharge planner calls with a new referral.
What home health care agencies text about
Agencies use texting to confirm visit windows with patients and families.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Phone system pricing for a 50-person home health agency
The average home health agency in Scranton, PA has 50.0 employees, so a 50-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $1,247.50 a month on Ooma Office Pro or $1,500.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $999.00 a month for 50 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $6,012 less than RingCentral for a home health agency in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $999.00 | $11,988.00 |
| Quo (Starter) | $19.00 per user | $950.00 | $11,400.00 |
| Nextiva (Core) | $23.00 per user | $1,150.00 | $13,800.00 |
| Ooma (Office Pro) | $24.95 per user | $1,247.50 | $14,970.00 |
| Dialpad (Standard) | $27.00 per user | $1,350.00 | $16,200.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,500.00 | $18,000.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets patients and families in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for home health care agencies
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many home health care agencies are there in Scranton, PA?
Census County Business Patterns counted 69 home health care agencies in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 3,452 people in mid-March.
What does a business phone system cost for a 50-person home health agency?
At month-to-month list prices checked September 28, 2026, 50 users cost $1,500.00 a month on RingCentral RingEX Core and $1,247.50 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $999.00.
What area code should a home health agency in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a home health agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.