CallataGuidesBusiness phone system for pharmacies and drug stores in Scranton, PA
Pharmacies and drug stores in the Scranton--Wilkes-Barre, PA metro area: 106 establishments in 2023, the local area codes, and what phone service costs a 15-person team.
- Establishments
- 106CBP 2023
- Employees
- 1,541mid-March 2023
- Per 100k residents
- 18.5U.S. 12.3
- Rank
- 62nd of 840areas by count
How many pharmacies and drug stores are in Scranton, PA?
There were 106 pharmacies and drug stores in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 446110, Pharmacies and Drug Stores). Together they reported 1,541 mid-March employees and $66.3 million of payroll for the year. That ranks 62nd of the 840 metro and micropolitan areas where Census published a count for this industry.
With 574,000 residents in the Census 2024 estimate, that is 18.5 pharmacies and drug stores per 100,000 people, 50.3% above the national rate of 12.3. Establishments average 14.5 employees, 12.1% below the U.S. average of 16.5. Payroll per employee comes to $43,038, 3.2% below the national $44,477.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 106 | 1,972 | 41,792 |
| Mid-March employees | 1,541 (moderate noise) | 30,120 (moderate noise) | 691,152 |
| Annual payroll | $66,322,000 (moderate noise) | $1,342,552,000 (moderate noise) | $30,740,561,000 |
| Employees per establishment | 14.5 | 15.3 | 16.5 |
| Payroll per employee | $43,038 | $44,573 | $44,477 |
| Establishments per 100,000 residents | 18.5 | 15.1 | 12.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at pharmacies and drug stores in Scranton, PA
Of the pharmacies and drug stores in Scranton, PA that had employees in March 2023, 19.0% had fewer than five (the U.S. share is 18.4%). 38.1% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 20 | 19.0% | 18.4% |
| 5–9 employees | 20 | 19.0% | 20.3% |
| 10–19 employees | 21 | 20.0% | 16.4% |
| 20–49 employees | 44 | 41.9% | 43.4% |
| 50 or more employees | 0 | 0.0% | 1.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What pharmacies and drug stores in Scranton, PA use the phone for
Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue.
Typical inbound and outbound calls for pharmacies and drug stores in Scranton, PA:
- A customer calls to request a refill.
- A customer calls to ask whether a prescription is ready.
- A customer calls to ask about vaccine availability.
When nobody can pick up
After-hours messages are mostly refill requests that staff can process at opening.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Callata vs. per-seat pricing for pharmacies and drug stores in Scranton, PA
The average pharmacy in Scranton, PA has 14.5 employees, so a 15-person team is a reasonable benchmark. Priced per seat, 15 users would run $450.00 a month on RingCentral RingEX Core and $374.25 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 15 people cost $299.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,812. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $299.00 | $3,588.00 |
| Quo (Starter) | $19.00 per user | $285.00 | $3,420.00 |
| Nextiva (Core) | $23.00 per user | $345.00 | $4,140.00 |
| Ooma (Office Pro) | $24.95 per user | $374.25 | $4,491.00 |
| Dialpad (Standard) | $27.00 per user | $405.00 | $4,860.00 |
| RingCentral (RingEX Core) | $30.00 per user | $450.00 | $5,400.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What pharmacies and drug stores in Scranton, PA get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Scranton, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many pharmacies and drug stores are there in Scranton, PA?
Census County Business Patterns counted 106 pharmacies and drug stores in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 1,541 people in mid-March.
What does a business phone system cost for a 15-person pharmacy?
At month-to-month list prices checked September 28, 2026, 15 users cost $450.00 a month on RingCentral RingEX Core and $374.25 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $299.00.
What area code should a pharmacy in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a pharmacy?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.