CallataGuidesBusiness phone system for all other specialty trade contractors in Scranton, PA
All other specialty trade contractors in the Scranton--Wilkes-Barre, PA metro area: 76 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 76CBP 2023
- Employees
- 408mid-March 2023
- Per 100k residents
- 13.2U.S. 12.6
- Rank
- 97th of 802areas by count
The specialty trade contractor market in Scranton, PA
County Business Patterns counts 76 all other specialty trade contractors (NAICS 238990, All Other Specialty Trade Contractors) in the Scranton--Wilkes-Barre, PA metro area for 2023. Together they reported 408 mid-March employees and $35.7 million of payroll for the year. That ranks 97th of the 802 metro and micropolitan areas where Census published a count for this industry.
With 574,000 residents in the Census 2024 estimate, that is 13.2 all other specialty trade contractors per 100,000 people, 5.3% above the national rate of 12.6. Establishments average 5.4 employees, 25.8% below the U.S. average of 7.2. Payroll per employee comes to $87,559, 23.5% above the national $70,871.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 76 | 1,747 | 42,748 |
| Mid-March employees | 408 | 10,837 | 309,293 |
| Annual payroll | $35,724,000 | $811,550,000 | $21,919,877,000 |
| Employees per establishment | 5.4 | 6.2 | 7.2 |
| Payroll per employee | $87,559 | $74,887 | $70,871 |
| Establishments per 100,000 residents | 13.2 | 13.4 | 12.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big all other specialty trade contractors in Scranton, PA are
Of the all other specialty trade contractors in Scranton, PA that had employees in March 2023, 80.8% had fewer than five (the U.S. share is 67.0%). 89.0% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 59 | 80.8% | 67.0% |
| 5–9 employees | 6 | 8.2% | 16.2% |
| 10–19 employees | 8 | 11.0% | 9.6% |
| 20–49 employees | not published | — | 5.3% |
| 50 or more employees | 0 | 0.0% | 1.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for all other specialty trade contractors in Scranton, PA
This category covers fencing, paving, pool construction and other specialty work. These contractors depend on estimate calls from homeowners and businesses and are usually in the field. That holds for all other specialty trade contractors in Scranton, PA as much as anywhere.
A few of the calls that come in to all other specialty trade contractors in Scranton, PA:
- A builder calls about a bid.
- The contractor calls a customer to schedule work.
- A customer calls about a pool installation.
Calls after closing time
After-hours calls are mostly estimate requests.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Callata vs. per-seat pricing for all other specialty trade contractors in Scranton, PA
The average specialty trade contractor in Scranton, PA has 5.4 employees, so a 5-person team is a reasonable benchmark. Priced per seat, 5 users would run $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 5 people cost $99.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $612. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What all other specialty trade contractors in Scranton, PA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Scranton, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many all other specialty trade contractors are there in Scranton, PA?
Census County Business Patterns counted 76 all other specialty trade contractors in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 408 people in mid-March.
What does a business phone system cost for a 5-person specialty trade contractor?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a specialty trade contractor in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a specialty trade contractor?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.