Business phone system for nursing care facilities in Tennessee

Nursing care facilities in Tennessee by the numbers

The Census Bureau counted 337 nursing care facilities in Tennessee in its 2023 County Business Patterns (NAICS 623110). They employed 28,397 people in mid-March and reported $1.2 billion in annual payroll. That is the 20th highest count among the 51 states and DC with published figures. Nursing care facilities make up 0.22% of the 150,129 business establishments in the state.

Per 100,000 residents (2024 estimate) Tennessee has 4.7 nursing care facilities, 12.5% below the national rate of 5.3. The average establishment has 84.3 employees against 78.7 nationally. Payroll per employee is $43,533, 2.1% below the U.S. figure of $44,479.

Nursing care facilities by metro area in Tennessee

Census published nursing care facility counts for 17 metro or micropolitan areas that include part of Tennessee. The largest is Nashville, TN, with 78 establishments. Single-state metro and micropolitan areas account for 58% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at nursing care facilities in Tennessee

6.0% of Tennessee's nursing care facilities with employees had fewer than five people in March 2023, compared with 12.9% nationally. 7.7% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls a nursing care facility in Tennessee has to catch

Skilled nursing facilities field admission inquiries, family calls and calls from hospitals and physicians, and each needs to reach a different department. Reliable routing keeps admission calls from waiting behind routine questions.

Calls a nursing care facility in Tennessee might handle in a typical week include:

• A family calls to schedule a care conference.
• A job applicant calls about open nursing shifts.
• A hospital discharge planner calls about an admission.

When nobody can pick up

Facilities run around the clock, so after-hours calls need to reach the nursing station or a supervisor rather than a voicemail box.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs a nursing care facility in Tennessee

Nursing care facilities in Tennessee average 84.3 employees, so the comparison uses an 84-person team. On a per-user plan that headcount sets the bill: $2,095.80 a month on Ooma Office Pro or $2,520.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 84 people cost $1,679.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $10,092. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Tennessee

Tennessee has 8 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your residents and families know, subject to carrier inventory, or port your current number for free.

How Callata works for nursing care facilities in Tennessee

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Tennessee, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.