CallataGuidesBusiness phone system for nursing care facilities in Nashville, TN
Nursing care facilities in the Nashville-Davidson--Murfreesboro--Franklin, TN metro area: 78 establishments in 2023, the local area codes, and what phone service costs a 78-person team.
- Establishments
- 78CBP 2023
- Employees
- 6,117mid-March 2023
- Per 100k residents
- 3.6U.S. 5.3
- Rank
- 39th of 732areas by count
Nursing care facilities in Nashville, TN by the numbers
There were 78 nursing care facilities in the Nashville-Davidson--Murfreesboro--Franklin, TN metro area in 2023, according to Census County Business Patterns (NAICS 623110, Nursing Care Facilities (Skilled Nursing Facilities)). They employed 6,117 people in mid-March and paid $311.7 million in annual payroll. By establishment count the area is 39th out of 732 areas with published figures for nursing care facilities.
Measured against its 2.2 million residents (2024 estimate), the area has 3.6 nursing care facilities per 100,000 people; the U.S. rate is 5.3, so Nashville, TN is 31.9% below the national figure. The average establishment here has 78.4 employees, compared with 78.7 nationally. Payroll per employee comes to $50,954, 14.6% above the national $44,479.
| Measure | Nashville, TN | Tennessee | United States |
|---|---|---|---|
| Establishments | 78 | 337 | 18,126 |
| Mid-March employees | 6,117 (moderate noise) | 28,397 | 1,426,754 |
| Annual payroll | $311,683,000 | $1,236,193,000 | $63,460,785,000 |
| Employees per establishment | 78.4 | 84.3 | 78.7 |
| Payroll per employee | $50,954 | $43,533 | $44,479 |
| Establishments per 100,000 residents | 3.6 | 4.7 | 5.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big nursing care facilities in Nashville, TN are
Of the nursing care facilities in Nashville, TN that had employees in March 2023, 10.4% had fewer than five (the U.S. share is 12.9%). 14.3% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 8 | 10.4% | 12.9% |
| 5–9 employees | 3 | 3.9% | 4.0% |
| 10–19 employees | 4 | 5.2% | 5.2% |
| 20–49 employees | 12 | 15.6% | 14.3% |
| 50 or more employees | 50 | 64.9% | 63.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for nursing care facilities in Nashville, TN
Skilled nursing facilities field admission inquiries, family calls and calls from hospitals and physicians, and each needs to reach a different department. Reliable routing keeps admission calls from waiting behind routine questions.
Typical inbound and outbound calls for nursing care facilities in Nashville, TN:
- A family member calls for an update on a resident.
- A family calls to schedule a care conference.
- A hospital discharge planner calls about an admission.
Texting residents and families
Facilities text visiting updates and care-conference reminders to families.
Texts sent from a local business number in Nashville, TN have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Phone system pricing for a 78-person nursing care facility
The average nursing care facility in Nashville, TN has 78.4 employees, so a 78-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $1,946.10 a month on Ooma Office Pro or $2,340.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $1,559.00 a month for 78 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $9,372 less than RingCentral for a nursing care facility in Nashville, TN of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,559.00 | $18,708.00 |
| Quo (Starter) | $19.00 per user | $1,482.00 | $17,784.00 |
| Nextiva (Core) | $23.00 per user | $1,794.00 | $21,528.00 |
| Ooma (Office Pro) | $24.95 per user | $1,946.10 | $23,353.20 |
| Dialpad (Standard) | $27.00 per user | $2,106.00 | $25,272.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,340.00 | $28,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Nashville, TN
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 615 has the most, with 716 of 937 exchanges (76%). A local number lets residents and families in Nashville, TN call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 615 | 716 | Central | 1954 | 629 |
| 629 | 174 | Central | 2015 | 615 |
| 931 | 47 | Eastern and Central | 1997 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for nursing care facilities
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Nashville, TN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many nursing care facilities are there in Nashville, TN?
Census County Business Patterns counted 78 nursing care facilities in the Nashville-Davidson--Murfreesboro--Franklin, TN metro area in 2023. They employed 6,117 people in mid-March.
What does a business phone system cost for a 78-person nursing care facility?
At month-to-month list prices checked September 28, 2026, 78 users cost $2,340.00 a month on RingCentral RingEX Core and $1,946.10 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,559.00.
What area code should a nursing care facility in Nashville, TN use?
Area code 615 has the most assigned exchanges among the area's named places, followed by 629 and 931. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a nursing care facility?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.