CallataGuidesBusiness phone system for nursing care facilities in Knoxville, TN
Nursing care facilities in the Knoxville, TN metro area: 34 establishments in 2023, the local area codes, and what phone service costs an 89-person team.
- Establishments
- 34CBP 2023
- Employees
- 3,017mid-March 2023
- Per 100k residents
- 3.6U.S. 5.3
- Rank
- 85th of 732areas by count
How many nursing care facilities are in Knoxville, TN?
County Business Patterns counts 34 nursing care facilities (NAICS 623110, Nursing Care Facilities (Skilled Nursing Facilities)) in the Knoxville, TN metro area for 2023. They employed 3,017 people in mid-March and paid $124.8 million in annual payroll. By establishment count the area is 85th out of 732 areas with published figures for nursing care facilities.
Measured against its 958,000 residents (2024 estimate), the area has 3.6 nursing care facilities per 100,000 people; the U.S. rate is 5.3, so Knoxville, TN is 33.4% below the national figure. The average establishment here has 88.7 employees, compared with 78.7 nationally. Payroll per employee comes to $41,353, 7.0% below the national $44,479.
| Measure | Knoxville, TN | Tennessee | United States |
|---|---|---|---|
| Establishments | 34 | 337 | 18,126 |
| Mid-March employees | 3,017 | 28,397 | 1,426,754 |
| Annual payroll | $124,761,000 | $1,236,193,000 | $63,460,785,000 |
| Employees per establishment | 88.7 | 84.3 | 78.7 |
| Payroll per employee | $41,353 | $43,533 | $44,479 |
| Establishments per 100,000 residents | 3.6 | 4.7 | 5.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at nursing care facilities in Knoxville, TN
Of the nursing care facilities in Knoxville, TN that had employees in March 2023, 9.7% had fewer than five (the U.S. share is 12.9%). For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 3 | 9.7% | 12.9% |
| 5–9 employees | not published | — | 4.0% |
| 10–19 employees | not published | — | 5.2% |
| 20–49 employees | 9 | 29.0% | 14.3% |
| 50 or more employees | 19 | 61.3% | 63.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for nursing care facilities in Knoxville, TN
Skilled nursing facilities field admission inquiries, family calls and calls from hospitals and physicians, and each needs to reach a different department. Reliable routing keeps admission calls from waiting behind routine questions.
Typical inbound and outbound calls for nursing care facilities in Knoxville, TN:
- A pharmacy calls to confirm medication orders.
- A family calls to schedule a care conference.
- A job applicant calls about open nursing shifts.
Business texting for nursing care facilities
Facilities text visiting updates and care-conference reminders to families.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for nursing care facilities in Knoxville, TN
The average nursing care facility in Knoxville, TN has 88.7 employees, so an 89-person team is a reasonable benchmark. Priced per seat, 89 users would run $2,670.00 a month on RingCentral RingEX Core and $2,220.55 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $1,779.00 a month for 89 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $10,692 less than RingCentral for a nursing care facility in Knoxville, TN of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,779.00 | $21,348.00 |
| Quo (Starter) | $19.00 per user | $1,691.00 | $20,292.00 |
| Nextiva (Core) | $23.00 per user | $2,047.00 | $24,564.00 |
| Ooma (Office Pro) | $24.95 per user | $2,220.55 | $26,646.60 |
| Dialpad (Standard) | $27.00 per user | $2,403.00 | $28,836.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,670.00 | $32,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for nursing care facilities in Knoxville, TN
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 865 has the most, with 409 of 436 exchanges (94%). A local number lets residents and families in Knoxville, TN call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 865 | 409 | Eastern | 1999 | none |
| 423 | 27 | Eastern and Central | 1995 | 729 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a nursing care facility in Knoxville, TN
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Knoxville, TN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many nursing care facilities are there in Knoxville, TN?
Census County Business Patterns counted 34 nursing care facilities in the Knoxville, TN metro area in 2023. They employed 3,017 people in mid-March.
What does a business phone system cost for an 89-person nursing care facility?
At month-to-month list prices checked September 28, 2026, 89 users cost $2,670.00 a month on RingCentral RingEX Core and $2,220.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,779.00.
What area code should a nursing care facility in Knoxville, TN use?
Area code 865 has the most assigned exchanges among the area's named places, followed by 423. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a nursing care facility?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.