Business phone system for nursing care facilities in New Jersey

The nursing care facility industry in New Jersey

County Business Patterns counts 537 establishments in New Jersey classified as Nursing Care Facilities (Skilled Nursing Facilities) (NAICS 623110) for 2023. They employed 51,119 people in mid-March and reported $2.5 billion in annual payroll. That is the 9th highest count among the 51 states and DC with published figures. Nursing care facilities make up 0.23% of the 237,968 business establishments in the state.

Per 100,000 residents (2024 estimate) New Jersey has 5.7 nursing care facilities, 6.1% above the national rate of 5.3. The average establishment has 95.2 employees against 78.7 nationally. Payroll per employee is $49,286, 10.8% above the U.S. figure of $44,479.

Nursing care facilities by metro area in New Jersey

Census published nursing care facility counts for 6 metro or micropolitan areas that include part of New Jersey. The largest is New York, NY-NJ, with 804 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 9.1% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at nursing care facilities in New Jersey

12.1% of New Jersey's nursing care facilities with employees had fewer than five people in March 2023, compared with 12.9% nationally. 17.0% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Why the phone matters for nursing care facilities in New Jersey

Skilled nursing facilities field admission inquiries, family calls and calls from hospitals and physicians, and each needs to reach a different department. Reliable routing keeps admission calls from waiting behind routine questions. That holds for nursing care facilities in New Jersey as much as anywhere.

Typical inbound and outbound calls for nursing care facilities in New Jersey:

• A job applicant calls about open nursing shifts.
• A hospital discharge planner calls about an admission.
• A pharmacy calls to confirm medication orders.

Business texting for nursing care facilities

Facilities text visiting updates and care-conference reminders to families.

Texting from a local number in New Jersey requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 95-person nursing care facility

Nursing care facilities in New Jersey average 95.2 employees, so the comparison uses a 95-person team. Priced per seat, 95 users would run $2,850.00 a month on RingCentral RingEX Core and $2,370.25 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $1,899.00 a month for 95 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $11,412 less than RingCentral for a nursing care facility in New Jersey of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in New Jersey

New Jersey has 10 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a nursing care facility can hold a number in more than one of them.

How Callata works for nursing care facilities in New Jersey

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in New Jersey is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.