Business phone system for agencies providing services for the elderly and persons with disabilities in Indiana

The in-home care agency industry in Indiana

County Business Patterns counts 856 establishments in Indiana classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) for 2023. They employed 31,778 people in mid-March and reported $901.8 million in annual payroll. That is the 14th highest count among the 51 states and DC with published figures. Agencies providing services for the elderly and persons with disabilities make up 0.55% of the 155,692 business establishments in the state.

Per 100,000 residents (2024 estimate) Indiana has 12.4 agencies providing services for the elderly and persons with disabilities, 4.4% above the national rate of 11.8. The average establishment has 37.1 employees against 37.9 nationally. Payroll per employee is $28,378, 2.5% below the U.S. figure of $29,098.

Agencies providing services for the elderly and persons with disabilities by metro area in Indiana

Census published in-home care agency counts for 29 metro or micropolitan areas that include part of Indiana. The largest is Chicago, IL-IN, with 855 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 78% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at agencies providing services for the elderly and persons with disabilities in Indiana

30.7% of Indiana's agencies providing services for the elderly and persons with disabilities with employees had fewer than five people in March 2023, compared with 35.3% nationally. 46.7% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

What agencies providing services for the elderly and persons with disabilities in Indiana use the phone for

Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.

Calls an in-home care agency in Indiana might handle in a typical week include:

• The office calls a client to confirm a substitute caregiver.
• A family calls to ask about care for a parent coming home from the hospital.
• A family member calls to adjust the weekly schedule.

Texting clients and families

Agencies text caregivers about open shifts and text families when a caregiver is on the way.

Texting from a local number in Indiana requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs an in-home care agency in Indiana

Agencies providing services for the elderly and persons with disabilities in Indiana average 37.1 employees, so the comparison uses a 37-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 37 users on RingCentral RingEX Core cost $1,110.00 a month and 37 on Ooma Office Pro cost $923.15. Callata comes to $739.00 a month for 37 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $4,452 less than RingCentral for an in-home care agency in Indiana of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Indiana

Indiana has 8 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an in-home care agency can hold a number in more than one of them.

How Callata works for agencies providing services for the elderly and persons with disabilities in Indiana

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Indiana is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.