CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Pennsylvania
2,455 agencies providing services for the elderly and persons with disabilities operated in Pennsylvania in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 2,455CBP 2023
- Employees
- 137,045mid-March 2023
- Per 100k residents
- 18.8U.S. 11.8
- State rank
- 4th of 51by count
Agencies providing services for the elderly and persons with disabilities in Pennsylvania by the numbers
County Business Patterns counts 2,455 establishments in Pennsylvania classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) for 2023. They employed 137,045 people in mid-March and reported $4.7 billion in annual payroll. That is the 4th highest count among the 51 states and DC with published figures. Agencies providing services for the elderly and persons with disabilities make up 0.80% of the 307,065 business establishments in the state.
Per 100,000 residents (2024 estimate) Pennsylvania has 18.8 agencies providing services for the elderly and persons with disabilities, 58.6% above the national rate of 11.8. The average establishment has 55.8 employees against 37.9 nationally. Payroll per employee is $34,289, 17.8% above the U.S. figure of $29,098.
| Measure | Pennsylvania | United States |
|---|---|---|
| Establishments | 2,455 | 40,265 |
| Mid-March employees | 137,045 | 1,527,355 |
| Annual payroll | $4,699,113,000 | $44,442,733,000 |
| Employees per establishment | 55.8 | 37.9 |
| Payroll per employee | $34,289 | $29,098 |
| Establishments per 100,000 residents | 18.8 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where agencies providing services for the elderly and persons with disabilities in Pennsylvania are concentrated
Census published in-home care agency counts for 36 metro or micropolitan areas that include part of Pennsylvania. The largest is Philadelphia, PA-NJ-DE-MD, with 1,270 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 51% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Philadelphia, PA-NJ-DE-MD | 1,270 | 76,620 | 20.1 |
| Pittsburgh, PA | 445 | 20,926 | 18.3 |
| Harrisburg, PA | 148 | 7,879 | 24.1 |
| Allentown, PA-NJ | 114 | 5,981 | 12.9 |
| Scranton, PA | 98 | 4,937 | 17.1 |
| Lancaster, PA | 61 | 3,854 | 10.8 |
| Reading, PA | 61 | 5,249 | 13.9 |
| Erie, PA | 61 | 5,222 | 22.8 |
| York, PA | 49 | 1,405 | 10.4 |
| East Stroudsburg, PA | 25 | 714 | 15.0 |
| Altoona, PA | 25 | 566 | 20.8 |
| Williamsport, PA | 23 | 1,001 | 20.3 |
| Johnstown, PA | 22 | 810 | 16.9 |
| Hermitage, PA | 20 | 502 | 18.5 |
| Meadville, PA | 16 | 593 | 19.5 |
| Chambersburg, PA | 14 | 433 | 8.8 |
| Lebanon, PA | 14 | 217 | 9.6 |
| Pottsville, PA | 14 | 640 | 9.7 |
| Sunbury, PA | 14 | 456 | 12.9 |
| DuBois, PA | 14 | 223 | 17.9 |
| St. Marys, PA | 14 | 128 | 46.5 |
| Indiana, PA | 13 | 340 | 15.7 |
| Bloomsburg, PA | 13 | 522 | 19.7 |
| Lewistown, PA | 13 | 377 | 28.3 |
| Warren, PA | 11 | 208 | 29.4 |
Top 25 of 36 areas by establishments. Source: Census CBP 2023.
Team sizes at agencies providing services for the elderly and persons with disabilities in Pennsylvania
24.4% of Pennsylvania's agencies providing services for the elderly and persons with disabilities with employees had fewer than five people in March 2023, compared with 35.3% nationally. 37.1% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 600 | 24.4% | 35.3% |
| 5–9 employees | 311 | 12.7% | 15.5% |
| 10–19 employees | 361 | 14.7% | 14.7% |
| 20–49 employees | 509 | 20.7% | 17.7% |
| 50 or more employees | 674 | 27.5% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for agencies providing services for the elderly and persons with disabilities in Pennsylvania
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.
Typical inbound and outbound calls for agencies providing services for the elderly and persons with disabilities in Pennsylvania:
- A family calls to ask about care for a parent coming home from the hospital.
- A case manager calls with a referral.
- A family member calls to adjust the weekly schedule.
Business texting for agencies providing services for the elderly and persons with disabilities
Agencies text caregivers about open shifts and text families when a caregiver is on the way.
Texting from a local number in Pennsylvania requires carrier registration (10DLC), a one-time $49 fee on Callata.
Callata vs. per-seat pricing for agencies providing services for the elderly and persons with disabilities in Pennsylvania
Agencies providing services for the elderly and persons with disabilities in Pennsylvania average 55.8 employees, so the comparison uses a 56-person team. Priced per seat, 56 users would run $1,680.00 a month on RingCentral RingEX Core and $1,397.20 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $1,119.00 a month for 56 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $6,732 less than RingCentral for an in-home care agency in Pennsylvania of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,119.00 | $13,428.00 |
| Quo (Starter) | $19.00 per user | $1,064.00 | $12,768.00 |
| Nextiva (Core) | $23.00 per user | $1,288.00 | $15,456.00 |
| Ooma (Office Pro) | $24.95 per user | $1,397.20 | $16,766.40 |
| Dialpad (Standard) | $27.00 per user | $1,512.00 | $18,144.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,680.00 | $20,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Pennsylvania
Pennsylvania has 15 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an in-home care agency can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 267 | 786 | Eastern | 1999 | 215, 445 |
| 484 | 786 | Eastern | 1999 | 610, 835 |
| 717 | 784 | Eastern | 1947 | 223 |
| 814 | 784 | Eastern | 1947 | 582 |
| 215 | 783 | Eastern | 1947 | 267, 445 |
| 724 | 783 | Eastern | 1998 | 878 |
| 570 | 782 | Eastern | 1998 | 272 |
| 610 | 782 | Eastern | 1994 | 484, 835 |
| 412 | 762 | Eastern | 1947 | 878 |
| 272 | 336 | Eastern | 2013 | 570 |
| 223 | 252 | Eastern | 2017 | 717 |
| 878 | 190 | Eastern | 2001 | 412, 724 |
| 445 | 183 | Eastern | 2018 | 215, 267 |
| 582 | 154 | Eastern | 2021 | 814 |
| 835 | 109 | Eastern | 2022 | 484, 610 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for agencies providing services for the elderly and persons with disabilities in Pennsylvania
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Pennsylvania is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are in Pennsylvania?
2,455 in 2023, according to Census County Business Patterns. They employed 137,045 people in mid-March.
Which Pennsylvania metro area has the most agencies providing services for the elderly and persons with disabilities?
Philadelphia, PA-NJ-DE-MD, with 1,270 establishments in 2023.
What does a phone system cost a 56-person in-home care agency?
$1,680.00 a month on RingCentral RingEX Core or $1,397.20 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $1,119.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Pennsylvania number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.