Business phone system for agencies providing services for the elderly and persons with disabilities in Florida

How many agencies providing services for the elderly and persons with disabilities operate in Florida

The Census Bureau counted 1,882 agencies providing services for the elderly and persons with disabilities in Florida in its 2023 County Business Patterns (NAICS 624120). They employed 28,329 people in mid-March and reported $880.7 million in annual payroll. That is the 6th highest count among the 51 states and DC with published figures. Agencies providing services for the elderly and persons with disabilities make up 0.29% of the 645,575 business establishments in the state.

Per 100,000 residents (2024 estimate) Florida has 8.1 agencies providing services for the elderly and persons with disabilities, 32.0% below the national rate of 11.8. The average establishment has 15.1 employees against 37.9 nationally. Payroll per employee is $31,089, 6.8% above the U.S. figure of $29,098.

Agencies providing services for the elderly and persons with disabilities by metro area in Florida

Census published in-home care agency counts for 25 metro or micropolitan areas that include part of Florida. The largest is Miami, FL, with 617 establishments. Single-state metro and micropolitan areas account for 98% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at agencies providing services for the elderly and persons with disabilities in Florida

52.8% of Florida's agencies providing services for the elderly and persons with disabilities with employees had fewer than five people in March 2023, compared with 35.3% nationally. 70.1% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls an in-home care agency in Florida has to catch

Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.

Calls an in-home care agency in Florida might handle in a typical week include:

• A family calls to ask about care for a parent coming home from the hospital.
• The office calls a client to confirm a substitute caregiver.
• A case manager calls with a referral.

After-hours calls

Caregiver call-outs often come early in the morning or late at night, so after-hours routing to an on-call coordinator is important.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Callata vs. per-seat pricing for agencies providing services for the elderly and persons with disabilities in Florida

Agencies providing services for the elderly and persons with disabilities in Florida average 15.1 employees, so the comparison uses a 15-person team. Priced per seat, 15 users would run $450.00 a month on RingCentral RingEX Core and $374.25 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 15 people cost $299.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,812. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Florida

Florida has 23 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your clients and families know, subject to carrier inventory, or port your current number for free.

How Callata works for agencies providing services for the elderly and persons with disabilities in Florida

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Florida, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.