CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Chicago, IL-IN
Agencies providing services for the elderly and persons with disabilities in the Chicago-Naperville-Elgin, IL-IN metro area: 855 establishments in 2023, the local area codes, and what phone service costs an 86-person team.
- Establishments
- 855CBP 2023
- Employees
- 73,765mid-March 2023
- Per 100k residents
- 9.1U.S. 11.8
- Rank
- 6th of 784areas by count
The in-home care agency market in Chicago, IL-IN
The Census Bureau's 2023 County Business Patterns lists 855 establishments classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) in the Chicago-Naperville-Elgin, IL-IN metro area. They employed 73,765 people in mid-March and paid $1.7 billion in annual payroll. By establishment count the area is 6th out of 784 areas with published figures for agencies providing services for the elderly and persons with disabilities.
Measured against its 9.4 million residents (2024 estimate), the area has 9.1 agencies providing services for the elderly and persons with disabilities per 100,000 people; the U.S. rate is 11.8, so Chicago, IL-IN is 23.2% below the national figure. The average establishment here has 86.3 employees, compared with 37.9 nationally. Payroll per employee comes to $23,493, 19.3% below the national $29,098.
| Measure | Chicago, IL-IN | Illinois | United States |
|---|---|---|---|
| Establishments | 855 | 1,137 | 40,265 |
| Mid-March employees | 73,765 | 88,337 | 1,527,355 |
| Annual payroll | $1,732,946,000 | $2,125,970,000 | $44,442,733,000 |
| Employees per establishment | 86.3 | 77.7 | 37.9 |
| Payroll per employee | $23,493 | $24,067 | $29,098 |
| Establishments per 100,000 residents | 9.1 | 8.9 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at agencies providing services for the elderly and persons with disabilities in Chicago, IL-IN
Of the agencies providing services for the elderly and persons with disabilities in Chicago, IL-IN that had employees in March 2023, 28.9% had fewer than five (the U.S. share is 35.3%). 45.7% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 247 | 28.9% | 35.3% |
| 5–9 employees | 144 | 16.8% | 15.5% |
| 10–19 employees | 109 | 12.7% | 14.7% |
| 20–49 employees | 159 | 18.6% | 17.7% |
| 50 or more employees | 196 | 22.9% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What agencies providing services for the elderly and persons with disabilities in Chicago, IL-IN use the phone for
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.
Calls an in-home care agency in Chicago, IL-IN might handle in a typical week include:
- A family member calls to adjust the weekly schedule.
- A family calls to ask about care for a parent coming home from the hospital.
- The office calls a client to confirm a substitute caregiver.
Business texting for agencies providing services for the elderly and persons with disabilities
Agencies text caregivers about open shifts and text families when a caregiver is on the way.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs an in-home care agency in Chicago, IL-IN
The average in-home care agency in Chicago, IL-IN has 86.3 employees, so an 86-person team is a reasonable benchmark. Priced per seat, 86 users would run $2,580.00 a month on RingCentral RingEX Core and $2,145.70 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $1,719.00 a month for 86 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $10,332 less than RingCentral for an in-home care agency in Chicago, IL-IN of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,719.00 | $20,628.00 |
| Quo (Starter) | $19.00 per user | $1,634.00 | $19,608.00 |
| Nextiva (Core) | $23.00 per user | $1,978.00 | $23,736.00 |
| Ooma (Office Pro) | $24.95 per user | $2,145.70 | $25,748.40 |
| Dialpad (Standard) | $27.00 per user | $2,322.00 | $27,864.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,580.00 | $30,960.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for agencies providing services for the elderly and persons with disabilities in Chicago, IL-IN
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 630 has the most, with 778 of 3,886 exchanges (20%). A local number lets clients and families in Chicago, IL-IN call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 630 | 778 | Central | 1996 | 331 |
| 847 | 766 | Central | 1996 | 224 |
| 708 | 748 | Central | 1989 | 464 |
| 224 | 581 | Central | 2002 | 847 |
| 219 | 369 | Eastern and Central | 1948 | none |
| 815 | 292 | Central | 1947 | 779 |
| 331 | 224 | Central | 2007 | 630 |
| 779 | 128 | Central | 2007 | 815 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What agencies providing services for the elderly and persons with disabilities in Chicago, IL-IN get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Chicago, IL-IN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Chicago, IL-IN?
Census County Business Patterns counted 855 agencies providing services for the elderly and persons with disabilities in the Chicago-Naperville-Elgin, IL-IN metro area in 2023. They employed 73,765 people in mid-March.
What does a business phone system cost for an 86-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 86 users cost $2,580.00 a month on RingCentral RingEX Core and $2,145.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,719.00.
What area code should an in-home care agency in Chicago, IL-IN use?
Area code 630 has the most assigned exchanges among the area's named places, followed by 847 and 708. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.