Business phone system for security systems services in Massachusetts

Security systems services in Massachusetts by the numbers

County Business Patterns counts 134 establishments in Massachusetts classified as Security Systems Services (except Locksmiths) (NAICS 561621) for 2023. They employed 2,845 people in mid-March and reported $234.5 million in annual payroll. That is the 18th highest count among the 51 states and DC with published figures. Security systems services make up 0.07% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 1.9 security systems services, 10.7% below the national rate of 2.1. The average establishment has 21.2 employees against 18.0 nationally. Payroll per employee is $82,436, 17.6% above the U.S. figure of $70,074.

Massachusetts's largest markets for security systems services

Census published security systems company counts for 5 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 98 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 21% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at security systems services in Massachusetts

40.6% of Massachusetts's security systems services with employees had fewer than five people in March 2023, compared with 48.4% nationally. 61.7% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Why the phone matters for security systems services in Massachusetts

Security companies take calls about new installations, alarms and service problems. Existing customers expect quick help when a system misbehaves.

Typical inbound and outbound calls for security systems services in Massachusetts:

• A homeowner calls about installing cameras.
• A business calls about a faulty alarm panel.
• A customer calls to add a user code.

Texting customers

Companies text appointment confirmations and service updates.

Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs a security systems company in Massachusetts

Security systems services in Massachusetts average 21.2 employees, so the comparison uses a 21-person team. Priced per seat, 21 users would run $630.00 a month on RingCentral RingEX Core and $523.95 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $419.00 a month for 21 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,532 less than RingCentral for a security systems company in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a security systems company can hold a number in more than one of them.

How Callata works for security systems services in Massachusetts

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.