Business phone system for security systems services in Pennsylvania

Security systems services in Pennsylvania by the numbers

The Census Bureau counted 251 security systems services in Pennsylvania in its 2023 County Business Patterns (NAICS 561621). They employed 5,110 people in mid-March and reported $350.1 million in annual payroll. That is the 6th highest count among the 51 states and DC with published figures. Security systems services make up 0.08% of the 307,065 business establishments in the state.

Per 100,000 residents (2024 estimate) Pennsylvania has 1.9 security systems services, 8.7% below the national rate of 2.1. The average establishment has 20.4 employees against 18.0 nationally. Payroll per employee is $68,504, 2.2% below the U.S. figure of $70,074.

Pennsylvania's largest markets for security systems services

Census published security systems company counts for 10 metro or micropolitan areas that include part of Pennsylvania. The largest is Philadelphia, PA-NJ-DE-MD, with 164 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 44% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at security systems services in Pennsylvania

46.2% of Pennsylvania's security systems services with employees had fewer than five people in March 2023, compared with 48.4% nationally. 62.2% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

What security systems services in Pennsylvania use the phone for

Security companies take calls about new installations, alarms and service problems. Existing customers expect quick help when a system misbehaves.

Calls a security systems company in Pennsylvania might handle in a typical week include:

• A customer calls to add a user code.
• A homeowner calls about installing cameras.
• A builder calls about pre-wiring.

Business texting for security systems services

Companies text appointment confirmations and service updates.

Texting from a local number in Pennsylvania requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs a security systems company in Pennsylvania

Security systems services in Pennsylvania average 20.4 employees, so the comparison uses a 20-person team. Priced per seat, 20 users would run $600.00 a month on RingCentral RingEX Core and $499.00 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $399.00 a month for 20 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,412 less than RingCentral for a security systems company in Pennsylvania of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Pennsylvania

Pennsylvania has 15 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a security systems company can hold a number in more than one of them.

How Callata works for security systems services in Pennsylvania

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Pennsylvania is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.